Job Listings

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service.  Financial clearance process encompasses any or all of the following job functions:   - Verifies insurance eligibility and plan benefits.  - Contacts patients with inactive insurance coverage to obtain updated insurance information - Validates coordination of benefits between insurance carriers. - Explains insurance plan coverage and benefits to patients, as necessary. - Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper. - Creates referrals for patients having a Cooper PCP.  Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers. - Refers patients with less than 100% coverage to Financial Screening Navigators. - Identifies copayment, deductible and co-insurance information. - Collects and processes patient liability payments prior to service.      Provides clear and concise documentation in systems.   Communicates daily with insurance companies, internal customers, providers and patients.

Code all diagnoses and procedures documented in the medical record for the current encounter. Enter all code information in the HealthQuest system for facility coding in a timely manner.    Adhere to compliance regulations set by government, state, & the Cooper Health System to ensure guidelines are met.    

    Evaluation, assessment and treatment of patients in the hospital or outpatient setting.       Oversite of certified occupational therapist assistants, aides and front desk     staff.      Communication with patients, families and other members of the health care team.  

Lead others in providing prompt and accurate patient registrations while delivering good  customer service.     Must be able to multi task and work in a team environment.   This individual serves as a lead and the front-line contact person for all incoming patients.    The incumbent will greet, register, schedule and provide general information to patients and/or their families.    Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance.    At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights. 

The Senior Financial Navigation and Training Analyst (SFNTA) serves as trainer, quality assurance analysts, program growth developer of the Patient Financial Navigation Program.  SFNTA acts as the first point of contact for team members and provides guidance, training and support as needed.  The SFNTA will coordinate and reassign work assignments as well as manage the responsibilities of estimate related work queues.  Identifies process and/or workflow issues, keep track of issues, discusses them with the team, and brainstorms possible solutions to present to the Manager. The SFNTA will be responsible for project management and for driving the expansion of the Patient Financial Navigation program.    Serves as the operational Lead for processes affecting the Patient Financial Navigation Program; supports strategic design of healthcare access innovation, including new operating models.   Tracks, analyzes and trends Patient Financial Navigation Program statistics and reports monthly to Healthcare Access leadership and Vice President of Revenue Cycle.   Serves as the patient’s liaison from physician order through complete billing cycle. The SFNTA will complete a comprehensive analysis of patient’s health insurance to include verification of benefits, prior authorization status and patient’s out of pocket liability. SFNTA will educate and provide patient with a clearly defined estimate of the patient’s financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication. SFNTA will collect or provide payment arrangements in accordance with policies and procedures   Trains new employees on Financial Navigation job functions, policies, procedures, tools and systems. Performs QA analysis and provides re-training as necessary.  Completes root cause analysis for any issues and coordinates process improvement as appropriate.  Prepares training materials and keeps all information current.    Must be highly self-motivated and able to function independently to accurately complete assigned financial estimates and tasks while supporting the team to enhance patient and provider experience. Promotes and supports organizational and departmental initiatives.  Works collaboratively with internal and external customers to improve systems and processes.  This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.  

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.   Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.      Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.   Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.   Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.   Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.   Responsible for the integrity of pre-registration to include accurate health care coverage(s).    Escalate operational, provider, or patient complaints along with other critical matters to leadership.   Knowledge of medical insurance and billing processes.   Must work well in stressful situations and display a high degree of efficiency at all times.   Strong emphasis on customer service.

   A nonexempt position responsible for performing a variety of duties in various ambulatory      settings, including primary, multi-specialty, specialty practices.        May be involved in both the clinical and administrative areas including assisting providers      with patient care, and handling clerical, environmental, and organizational tasks.        Provides information to patients so they may fully utilize and benefit from the  clinical      services.        Maintains working knowledge of regulatory standards and is accountable to sustain these      standards in daily operations.        Clinical direction, oversight and competency review is provided by medical providers and      ambulatory professional development team in coordination with office management.  

The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   Additional Responsibilities: - Follows established policies and procedures. - Communicates openly with internal customers and supervisors. - Provides excellent customer service interfacing well with all levels of staff, management and physicians. - Applies Cooper core values. - Assumes responsibility and accountability for a group of patients for a designated timeframe. - Evaluates patients, implements and documents nursing care. - Assists physicians during examinations and procedures. - Performs various patient tests and administers medications utilizing the nursing process. - Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.

The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   Additional Responsibilities: - Follows established policies and procedures. - Communicates openly with internal customers and supervisors. - Provides excellent customer service interfacing well with all levels of staff, management and physicians. - Applies Cooper core values. - Assumes responsibility and accountability for a group of patients for a designated timeframe. - Evaluates patients, implements and documents nursing care. - Assists physicians during examinations and procedures. - Performs various patient tests and administers medications utilizing the nursing process. - Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.