Job Listings

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.    Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.   Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.  Serves as patient’s non-clinical navigator during discharge coordination.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

Supports, educates and assists patients and their families, serves as a patient advocate.  25% Demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect. May participate in the direct care of patients during the Provider visit. 25% Responsible for the coordination of care, assists in securing prescriptions and supplies for proper care.  Participates in telephone triage 25% Consistently follows evidence based practice and nursing standards/procedures to provide nursing care that eliminates preventable events of patient harm and promotes excellent patient outcomes. 25% Supports, educates, and assists patients and their families, serving as a link to their doctors and supportive services.  This position’s role is key in the implementation of multi-disciplinary care.

     A nonexempt position responsible for performing a variety of duties in various ambulatory      settings, including primary, multi-specialty, specialty practices.        May be involved in both the clinical and administrative areas including assisting providers      with patient care, and handling clerical, environmental, and organizational tasks.        Provides information to patients so they may fully utilize and benefit from the  clinical      services.        Maintains working knowledge of regulatory standards and is accountable to sustain these      standards in daily operations.        Clinical direction, oversight and competency review is provided by medical providers and      ambulatory professional development team in coordination with office management.    

- Liase with Primary Care and Behavioral Health Division Heads/Department Chairs, physician leaders, Ambulatory Operations, and Access Center staff and others to lead the rollout of corporate and institute initiatives (ex: non traditional hours, PTO notification process, processes to ensure acceptable patient wait times, etc.). - Create provider templates within Epic, and evaluate (and implement when appropriate) provider and office level schedule changes - Monitor metrics related to provider scheduling and office volume - Oversee patient complaint investigations - Support onboarding and offboarding of providers within PC and BH - Manage special projects as needed - Knowledge, experience and success in managing projects involving multiple stakeholders.   Demonstrated ability to effectively diagnose, isolate, and resolve complex problems pertaining to business operations, organization development, customer satisfaction, and change management.   Excellent organizational and interpersonal skills are required; strong oral/written communication skills, including diplomacy and the ability to work with all disciplines, levels, and backgrounds, is also a must.   Exceptional strength in strategic thinking, analysis and problem solving, organizational leadership, collaboration, and a results-oriented vision and focus.   Strong analytical skills, and experience with performance improvement methodologies and data-driven decision-making.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

The Director, Clinical Nurse Recruitment is responsible for recruitment focused on attracting and efficiently hiring qualified and competent experienced registered nurses, new-to-practice nurses and advance practice nurses who embraces Cooper's mission and values. The Director, Clinical Nurse Recruitment will develop and implement a comprehensive nursing recruitment plan in collaboration with Nursing leadership and in alignment with the Nursing and Human Resources strategic plans. In addition, the The Director, Clinical Nurse Recruitment integrates knowledge of human resource management with expertise in contemporary nursing practices and care delivery systems to design and manage recruitment initiatives that meet current and future staffing needs.   Specific responsibilities include the development/implementation of recruitment plans, position advertising and marketing, screening and interview guides, sourcing strategies and applicant interviews; relationship building and adherence to federal and state employment laws.   The Director, Clinical Nurse Recruitment partners with hiring managers and other talent acquisition team members to identify recruiting needs, candidate qualifications and sourcing strategies, as well as to effectively screen and identify top performers. The Clinical Nurse Recruiter will attend and/or assist in the planning of recruitment related events and job fairs as appropriate and when needed. The Clinical Nurse Recruiter reports to Senior Director, Talent Acquisition.   In partnership with Nursing and TA Leadership, plans, establishes and implements a comprehensive recruitment and selection strategy for positions within Patient Care Services (specifically RN's & APN's).    Work with the Senior Director, Talent Acquisition to develop operational initiatives in alignment with the Recruitment Plan.   Works collaboratively with hiring managers to determine recruitment strategy for position openings including determining where to post the position, identifying the interview team, and other aspects of the recruiting process.   Initiate, lead, plan and execute all nurse recruitment events. Assists Talent Acquisition Leadership in training new Recruiters on the recruitment process and applicant tracking system. Provides recruiters with guidance/support regarding sourcing and other recruiting functions.   Provides guidance, expertise and counsel to managers on the hiring process. Sources candidates, screens, interviews and provides full cycle recruitment functions in compliance with legal and contraction requirements. Sources candidates, screens, interviews and provides full cycle recruitment functions in compliance with legal and contraction requirements.   Other duties as assigned.

Under the supervision of Clinical manager and the Medical director, a polysomnographic technologist performs routine and comprehensive polysomnographic procedures.   GATHER AND ANALYZE PATIENT INFORMATION Create, promote and maintain a clean and professional environment Review, verify and document patient history, physical condition, and study protocol Orient and explain the procedure to the patient. Maintain complete and detailed documentation during the procedure.   TESTING PREPARATION PROCEDURES Prepare and properly calibrate equipment required for testing to confirm proper.   POLYSOMNOGRAPHIC PROCEDURES   Follow procedural protocols (such as Multiple Sleep Latency Test (MSLT) Maintenance of Wakefulness Test (MWT), parasomnia studies, PAP and oxygen titration, etc.), and to ensure collection of appropriate data Follow “lights out” procedures to establish and document baseline values Perform polysomnographic data acquisition while monitoring study-tracing quality to ensure signals are artifact-free and make adjustment if necessary Document routine observation, including sleep stages and clinical events, changes in procedure and other significant events in order to facilitate scoring and interpretation of polysomnographic results  Implement appropriate interventions (including actions necessary for patient safety and therapeutic intervention such as continuous and bi-level positive airway pressure, oxygen administration, etc.) Follow “lights on” procedures to verify integrity of collected data and complete the data collection process. Instructs the patient on completing questionnaires, etc) Demonstrate the knowledge and skills necessary to recognize and provide age specific care in the treatment, assessment, and education of pediatric, adolescent, adult and geriatric patients     POLYSOMNOGRAPHIC RECORD SCORING   Assist with scoring sleep/wake stages by applying professionally accepted guidelines Assist with scoring clinical events (such as respiratory events, cardiac events, limb movements, arousals, etc.) with center specific protocols Assist with the generation of accurate reports by tabulating sleep/wake and clinical even data   Misc Comply with applicable laws, regulations, guidelines and standards Follow infection control policies and procedures Demonstrate effective written and verbal communication skills

At the direction of General Counsel and, in General Counsel's absence, independently, address legal issues and assist in the provision of legal services to the Health System on a  broad range of legal matters including, without limitation, health law, corporate, regulatory, real estate, family, insurance, clinical research, human subject, employment and other business related matters.   Perform legal services and produce work product at a quantity and of a quality commensurate with that of like experienced practitioner in private practice.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network