See below all of our current job openings. If you are interested in any of the positions listed, simply click on the job title for more information, and link to apply from that page.
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•Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
•Serves as interpreter for Spanish speaking patients when needed.
•Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
•Leads efforts to collect, analyze and evaluate patient concerns.
•Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
•Responsible for meeting all regulatory regulations and standards.
•Responds to potentially serious incidents and reduces possible litigation.
•Provides leadership and consultation to committees, departments that affect patient needs and rights.
•Refers patients/families to appropriate services and resources.
•Provides leadership role in the inclusion of the patient/family experience.
•Is an integral part of the decision making process across the health system regarding patient experiences.
•Leads patient and family meetings.
•Serves as subject matter expert in Service Recovery.
•Information Resource
Assists in providing direct, indirect, and non-patient care responsibilities. Assumes responsibility for record keeping, intra-departmental and interdepartmental communications, written and electronic medical record keeping.
Assists in providing direct, indirect, and non-patient care responsibilities. Assumes responsibility for record keeping, intra-departmental and interdepartmental communications, written and electronic medical record keeping.
Assists in providing direct, indirect, and non-patient care responsibilities. Assumes responsibility for record keeping, intra-departmental and interdepartmental communications, written and electronic medical record keeping.
Assists in providing direct, indirect, and non-patient care responsibilities. Assumes responsibility for record keeping, intra-departmental and interdepartmental communications, written and electronic medical record keeping.
Promote, improve, and provide support, education and evidence based lactation services to
breastfeeding families within inpatient and outpatient settings.
Coordinate and provide best practice breastfeeding education to families going through the
birthing process.
Provide education and support to nursing and unit staff related to evidence based
practices and excellence inbreastfeeding.
Provide education and support to outpatient office staff
Collaborate with operational staff and leaders to provide services that promote excellence in
patient experience within the Maternal and Child Health services setting.
Collaborate with an interdisciplinary team to provide support and development of the
Breast feeding preterm or sick infant.
Maintain, evaluate, and lead the ongoing development of the Baby Friendly Hospital
Initiative
Support Services Associate personnel are fully oriented, trained, capable of and willing to perform all functions of the duties outlined. The performance and quality standards for the assignment will be met constantly. This position has no direct or indirect supervisory duties or budgetary duties.
Support Services Associate personnel are fully oriented, trained, capable of and willing to perform all functions of the duties outlined. The performance and quality standards for the assignment will be met constantly. This position has no direct or indirect supervisory duties or budgetary duties.
Primary duties include fostering an environment of service excellence, superior patient
experience, employee and provider engagement; planning and supervising the daily
Activities of clinical and business operations in the assigned practice.
Implements and monitors compliance with enterprise-wide standard processes; optimizes
Resources.
Supports and operationalizes new growth initiatives.
Strives for continuous professional development.
Consistently and effectively communicates organizational information.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
