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Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
Facilitatepatient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
Verify insurance coverage and demographic information
Collect and receipt patient payments
Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
Schedule patients for appointments with community services when appropriate
Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
Inform patients of billing policies and managed care referral and/or pre-authorization requirements
Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
Provides support and counseling to patients and families as appropriate
Communicates with referring providers as appropriate to address patient and physician needs
Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care
Serves as a resource for community resources
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management and physicians.
- Applies Cooper core values.
- Assumes responsibility and accountability for a group of patients for a designated timeframe.
- Evaluates patients, implements and documents nursing care.
- Assists physicians during examinations and procedures.
- Performs various patient tests and administers medications utilizing the nursing process.
- Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.
- Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care.
- Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s).
- Maintains and demonstrates high standards of professional ethics.
A nonexempt position responsible for performing a variety of duties in various ambulatory
settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers
with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical
services.
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office management.
Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Control requirements. Maintains Licensure, stays current and participates departmental training offered. Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed. Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/guests. Understands and appreciates the need to providegood customer service, both internal and external. Maintains work area: Reports maintenance issues for equipment, monito
The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management and physicians.
- Applies Cooper core values.
- Assumes responsibility and accountability for a group of patients for a designated timeframe.
- Evaluates patients, implements and documents nursing care.
- Assists physicians during examinations and procedures.
- Performs various patient tests and administers medications utilizing the nursing process.
- Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.
Performs all Mail / Courier functions according to pre-set timetable to cover all routes. Has all outgoing materials prepared to go according to designated courier routes and their prescribed times of service.
Follows all hospital and departmental policies consistently. Performs assigned duties to the designated standard at all times.
Responsible for the sorting and delivery of Internal Mail, Patient Charts, Medical supplies, employee files and Cooper Billing to all off-site Cooper locations, with the added responsibility of handling Cooper Payroll and Finance check runs from Cooper’s billing offices in Cherry Hill to the Camden campus.
Oversee the daily coordination of the flow of materials out of the mailroom and courier room to be delivered via a sub-contracted courier service.
Responsibilities to include multiple daily runs to designated departments and offices for pick up of correspondence, supplies, sensitive files, equipment etc. Position also includes multiple daily delivery of incoming correspondence, equipment and files along with various special deliveries.
Performs all Mail / Courier functions according to pre-set timetable to cover all routes. Has all outgoing materials prepared to go according to designated courier routes and their prescribed times of service.
Follows all hospital and departmental policies consistently. Performs assigned duties to the designated standard at all times.
Responsible for the sorting and delivery of Internal Mail, Patient Charts, Medical supplies, employee files and Cooper Billing to all off-site Cooper locations, with the added responsibility of handling Cooper Payroll and Finance check runs from Cooper’s billing offices in Cherry Hill to the Camden campus.
Oversee the daily coordination of the flow of materials out of the mailroom and courier room to be delivered via a sub-contracted courier service.
Responsibilities to include multiple daily runs to designated departments and offices for pick up of correspondence, supplies, sensitive files, equipment etc. Position also includes multiple daily delivery of incoming correspondence, equipment and files along with various special deliveries.