Job Listings

The Patient Service Representative will be a resource to the department, patients, families, and health care team members within the scope of their role.   They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/initiatives as needed.   1. Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients...

To work collaboratively with internal and external team members to assess, plan, develop and deliver innovative solutions in a complex healthcare IT environment, utilizing clinical and technical expertise and tenets of process improvement to improve patient outcomes, clinician efficiency and satisfaction and to achieve the organization’s goals.    Participates in all aspects of planning, design, development, training, implementation, maintenance and evaluation of existing or new functionality related to Health IT and Informatics in all clinical settings Analyzes current and future state workflows and develop solutions while working collaboratively with key stakeholders. Identify and implement innovative processes, workflows and technology to meet...

The Phlebotomy Technician is primarily responsible for collecting specimens for laboratory testing in the inpatient setting. Patients may range from newborn through older adults. Team members are assigned to various inpatient units based on volume and are expected to provide timely and accurate service.

Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics. - Supports the activities of daily living to include bathing, dressing, grooming, oral care,...

Under minimal supervision, provides the organization with expertise in conflict management and resolution.  Coordinates patient and family problem resolution by practicing superior active listening to ascertain core issues of dissatisfaction, effectively communicating key areas requiring follow up to appropriate parties within the organization, monitoring status of resolution, providing consultations for effective resolution strategies and facilitating dialogue between patients and families and clinical personnel.  Demonstrates exemplary independent judgment, critical thinking skills and knowledge of de-escalation techniques.  Maintains professional demeanor at all times in highly volatile situations.  Responsible for accurately documenting patient issues in a...

- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management - Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...

- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management - Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...

- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management - Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...

Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible. Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.

The Reception Ambassador provides information and assistance to patients, families and visitors and serves as support for the clinical staff within the reception and lobby areas at Cooper University Health Care. The ambassador may fill the gap for patients without family or friends available for visits and is often the first team member patients and visitors engage with when entering Cooper University Health Care. Primary responsibilities of the Reception Ambassador are to greet patients/family and visitors, provide excellent customer service, and to create a safe and friendly environment for all guests. Reception ambassadors provide information, assistance, and support to our patients, guests, team members and visitors within our lobby areas in the organization.