See below all of our current job openings. If you are interested in any of the positions listed, simply click on the job title for more information, and link to apply from that page.
Click Column Header to Sort
The Patient Financial Navigation Advisor (PFNA) acts as the patient’s liaison from physician order through complete billing cycle. The PFNA will complete a comprehensive analysis of patient’s health insurance to include verification of benefits, prior authorization status and patient’s out of pocket liability. PFNA will educate and provide patient with a clearly defined estimate of the patient’s financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication. PFNA will collect or provide payment arrangements in accordance with policies and procedures.
Financial screening process encompasses any or all of the following job functions:
- Financially screens insured patients prior to inpatient and outpatient services including office visits, testing, diagnostic studies, surgeries and procedures by verifying patient insurance eligibility and registering insurance information into the EPIC system when needed.
- Reviews patient history involving past illnesses, treatment locations, diagnosis and final outcomes when CPT codes are not available.
- Determines outstanding patient responsibility for hospital and physician charges to include past due liabilities in all communication to the patient.
- Creates financial estimate by providing insurance based out-of-pocket liability estimates for patients scheduled for outpatient and inpatient elective procedures.
- Establishes contact with the patient.
- Educates patient on out-of-pocket financial responsibilities including copay, deductible, coinsurance and out-of-pocket maximums.
- Attempts to collect payment in full prior to date of service or documents in EPIC patient will pay at time of service for Patient Services Representative to collect during registration process.
- Makes payment arrangements where applicable.
- Serves as PFNA throughout billing cycle.
- Verifies active Auto and Workers’ Compensation claims in relation to patient treatment plans.
- Monitors Work Queue accountabilities for estimates that need to be completed to balance the patient’s needs, individual performance goals and avoid delays in communication of patient financial liabilities.
- Provides clear and concise documentation in Epic to ensure precise throughput of patient financial liability information.
- Uses professional, clear, concise, and customer-friendly communication at all times to internal customers, providers and patients.
- Provides a stellar experience to Cooper patients; is proactive in serving patients and acts responsibly in the patient and Cooper’s best interest.
- Resolves patient challenges by offering alternatives with minimum escalation or support, trying to retain patients within the Cooper network.
- Performs all process and system-related functions in accordance with training and quality guidelines.
- Perform all related duties or special projects as assigned/required.
- Regular, consistent and punctual attendance required, following Cooper time and attendance policies.
- Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
The trained Surgical technologist, under the direct supervision of the Registered Professional Nurse and/or physician, is assigned as an assistant to specific service areas in the Surgical Suite.
The trained Surgical technologist, under the direct supervision of the Registered Professional Nurse and/or physician, is assigned as an assistant to specific service areas in the Surgical Suite.
Making referrals to vendors. Obtaining insurance authorizations. Assist with copying, faxing and form completion. Maintaining of share drive resources. Coordination of transportation. Working work ques and entering of data into electronic medical record.
The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self. Follows established policies and procedures. Communicates openly with internal customers and supervisors. Provides excellent customer service interfacing well with all levels of staff, management and physicians. Applies Cooper core values. Other duties as required.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
A nonexempt position responsible for the nursing care under the supervision of physicians, providers and/or registered nurse(s). May be involved in both the clinical and administrative areas including physical assessments, medication administration, promotion of wellness through patient education and teaching, care of the patient environment and organizational tasks. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Initiates and implements patient teaching plans. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
A nonexempt position responsible for the nursing care under the supervision of physicians, providers and/or registered nurse(s). May be involved in both the clinical and administrative areas including physical assessments, medication administration, promotion of wellness through patient education and teaching, care of the patient environment and organizational tasks. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Initiates and implements patient teaching plans. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
A nonexempt position responsible for the nursing care under the supervision of physicians, providers and/or registered nurse(s). May be involved in both the clinical and administrative areas including physical assessments, medication administration, promotion of wellness through patient education and teaching, care of the patient environment and organizational tasks. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Initiates and implements patient teaching plans. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.
Responsible for supporting the ED clinical team in provision of patient care. This includes environmental readiness, assistance with procedures/care, carrying out specific duties, and effective communication. Support departmental initiatives including but not limited to patient throughput and customer service initiatives.