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- Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
- Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions...
Record monthly transactions for balance sheet & expense lines. Monitor expense lines for budget variances.
Acts in supervisory position to Insurance Specialists which support the surgical schedulers and
centralized revenue cycle/access management functions for Surgical Services Institute. Working to screen
and/or financially clear all patients for hospital and ambulatory surgeries/visits prior to date of service.
Coordinates the daily activities of staff, ensuring equitable distribution of work.
Trains new employees on job functions, policies, procedures, tools and systems.
Prepares training and reference materials, and keeps all information current.
Maintain workflows, conducts QA audits, and...
Responsible for answering phones and questions proficiently, and triaging calls which
cannot be answered and, therefore, require further assistance.
Provide clerical support, including correspondence, taking messages copying and faxing
as assigned.
Greet and direct visitors.
Provides and ensures proper coverage of related duties when necessary.
A nonexempt position responsible for performing a variety of duties in various ambulatory
settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers
with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical
services.
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office...
Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.
Provides psychosocial assessments, crisis intervention, resources referrals, to facilitate discharge plans, and/or adjustment to illness, and complex discharge planning for patients and their families.
Formulates the discharge plan with patient, families and the care team based upon a needs assessment.
Coordinates appropriate referrals to home care agencies, skilled nursing and rehabilitation centers, and community-based programs.
Coordinates care authorization process with insurers. Coordinates specific details of patient’s hospitalization with Utilization Management department to...
Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner.
Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
Acts as a positive role model and team player demonstrating hospital mission and values.
Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Control requirements. Maintains Licensure, stays current and participates departmental training offered. Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed. Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/guests. Understands and appreciates the need to provide good customer service, both internal and external. Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies, maintains paperwork particular to each department/office. Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of...
- Assists the Clinical team in providing indirect patient care, plus has non patient care responsibilities to include but not limited to turning over rooms, pharmacy/specimen pickup or delivery, setting up equipment for cases and patient transporting.
- Contributes to quality patient care by serving as a significant member of the health care team.
