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The Nurse Navigator II is an integral part of the Oncology Multidisciplinary Team.
The NN II supports, educates, identifies barriers to care and assists patients and families adjust to a new cancer diagnosis. This role helps patients navigate the complexity of the healthcare system and contributes to improved patient outcomes and patient and provider satisfaction.
Primarily working out in the community with specific target populations. Work closely with medical providers, primary care teams, health coaches, and other agencies to improve patient care and outcomes.
Provide support to patients and their families to help teach and train in areas of health literacy, health behavior modification, social skills and other health and life skills needed to manage health conditions.
Work in various settings, including the hospital, primary care and specialty care practices, patient homes, and community settings.
•Identify unique needs of patients and directs them to appropriate patient support services (sources for emotional, financial, administrative or cultural support).
•Build and maintain positive working relationships with the patients, providers, nurse case managers, community-based organization representatives supervisors and office staff
•Help patients develop health management plans and goals
•Follow-up with health management/care plans with both patients and providers
•Coach patients in effective management of their chronic health conditions and self-care
•Assist patient in understanding care plans and instructions
•Work collaboratively and effectively within a team
•Establish positive, supportive relationships with participants and provide feedback
•Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
•Assist clients in accessing health related services
•Continuously expand knowledge and understanding of community resources
•Facilitate communication and coordinate services between providers
•Motivate patients to be active, engaged participants in their health
•Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family.
•Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
•Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
•Leads efforts to collect, analyze and evaluate patient concerns.
•Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
•Responsible for meeting all regulatory regulations and standards.
•Responds to potentially serious incidents and reduces possible litigation.
•Provides leadership and consultation to committees, departments that affect patient needs and rights.
•Refers patients/families to appropriate services and resources.
•Provides leadership role in the inclusion of the patient/family experience.
•Is an integral part of the decision making process across the health system regarding patient experiences.
•Leads patient and family meetings.
This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
Under general supervision is responsible for providing optimal nutritional care to patients, which compiles with the Joint Commission and title 22 regulations and the standards of care in the dietetic profession.
Responsible for the medical nutrition therapy of patient/residents; nutritional assessment, nutrition care plans, patient visitation, inpatient/outpatient diet counseling, consults regarding advance nutrition support, as well as assist in other areas related to the Food and Nutrition Services Department
Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
Under the supervision of the EMS Supervisor, the EMT will provide pre-hospital Basic Life
Support care in all weather conditions, in cooperation with other EMS providers as a
member of the patient care team.
Care will be rendered to patients of all ages whom experience any injury or illness, utilizing
appropriate equipment and techniques to safely assess, treat, lift, move and transport
patients to appropriate medical facilities.
Complete all required documentation and other assigned duties which support efficient
EMS operations while maintaining a professional attitude.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. Specific skills required for Molecular Pathology, Flow Cytometry and Point of Care job postings. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
Primary duties include fostering an environment of service excellence, superior patient
experience, employee and provider engagement; planning and supervising the daily
Activities of clinical and business operations in the assigned practice.
Implements and monitors compliance with enterprise-wide standard processes; optimizes
Supports and operationalizes new growth initiatives.
Strives for continuous professional development.
Consistently and effectively communicates organizational information.