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• Responsible for the safe, timely and accurate transport of patients, medical equipment and
patient-related items to their destinations enabling technologists, nursing and physcians to perform their duties in an effective manner.
• Maintain inventory levels of supplies and organize stock so that it’s properly maintained to avoid loss during daily operations or expiration.
• Clean assigned work areas and related equipment.
• Assist medical, technical, and clerical staff to prepare patients and patient rooms for procedures.
• Collect and deposit soiled laundry appropriately to ensure proper sanitation standards and cleaning of work areas.
• Provide the highest level of patient satisfaction by promptly and courteously responding to the needs and requests of our patients, visitors, and staff. Responds to questions with clear, accurate information; provide assistance to patients and their families.
• Acts as a positive role model and team player demonstrating Hospital Mission and Core Values and adhears to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
Strong analytical, interpersonal, communication and time management skills. Knowledge of disease management, expected treatments, and discharge planning. Commitment to patient advocacy, with the ability to work independently and make sound clinical decisions.
Support and participates in the Patient-centered Medical Home (PCMH) concepts of care coordination and team- based care.
Assess, plan, implement, coordinate, monitor and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the continuum.
- Follow established PCC workflow for utilization and self-management support
- Participate in PCMH activities which include but are not limited to: hospital discharge follow-up, care planning, coordination of services, and communication between care providers
- Collaborate with patient’s medical/health and community-based providers to establish mutual goal-setting including patients and their families/caregivers, utilizing self-management tools.
- Provide outreach, care management and education for disease self-management per patient centered goals.
- Identify, document, and mitigate patient barriers to improved outcomes.
- Monitor and evaluate the services and community based resources necessary to respond to the individual member’s health needs.
- Provides telephonic and or in-practice outreach, disease management and/or case management, education, and other clinically based activities for target populations.
- Conduct assessments, develop nursing treatment plans and interventions and set goals for treatment plans/behavioral modifications within the scope of licensure in collaboration with other care providers.
- Assists physicians and other team members in developing and implementing evidence based practices and care plans for target health populations.
- Collect data on quality metrics and track as required for improvement efforts.
- Participate in process/quality improvement initiatives to achieve targets as defined by organizational/department goals and objectives.
To provide continuous observation and surveillance of 1:1/Close observation patients while maintaining patient safety. Patient Rounding to ensure equipment efficiency and patient safety
Assists in providing direct, indirect, and non-patient care responsibilities.
Contributes to quality patient care by serving as a significant member of the health care team.
- This position serves as a key resource to the Administrative Director, Surgical Services, as well as Senior Leadership.
- Provides ongoing instruction and information for Revenue Cycle staff and others as appropriate on prior authorization requirements, insurance participation, ICD10 and CPT coding.
- Works closely with other Institutes in Revenue Cycle to resolve issues.
- Monitors revenue cycle work-queue management across Surgical Services Institute (SSI).
- Surgical Services liaison to coding contractors (McKesson and Conifer).
- Streamline & standardize benefit verification, referral management and prior authorization process for surgical procedures performed by SSI.
- Responds to external and internal audits for government and private payers.
- Monitors coding productivity across SSI.
- Attends hospital committee meetings to provide information on coding guidelines and documentation requirements.
- Has knowledge of all computer applications used by coders to assist as problems are encountered, including Anesthesia module.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family.
- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
- Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
- Leads efforts to collect, analyze and evaluate patient concerns.
- Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
- Responsible for meeting all regulatory regulations and standards.
- Responds to potentially serious incidents and reduces possible litigation.
- Provides leadership and consultation to committees, departments that affect patient needs and rights.
- Refers patients/families to appropriate services and resources.
- Provides leadership role in the inclusion of the patient/family experience.
- Is an integral part of the decision making process across the health system regarding patient experiences.
- Coordinates with Director of Maintenance; acts as a direct supervisor over department personnel on a daily basis and oversees that direction from Director is implemented as required.
- Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
- Assess conditions and diagnos technical and mechanical problems.
- Lead staff during projects and repairs including carpentry, mechanical, electrical, pneumatic, hydraulic, and plumbing.
- Maintenance and/or beautification of facility and grounds.
- Oversees safety and preventative maintenance.
- Coordinates and oversees activities of outside contractors, trades people in construction, repair and maintenance of physical plant and equipment.
- Checks the quality of work to ensure it is up to code and specifications.
- Makes prompt efforts to resolve all staff concerns or grievances related to facilities and conditions under the incumbent's direction.
- Maintains time and cost records; schedules vacation, relief, and emergency coverage; Leads and manages compliance (Joint Commission, NJDOH, local, etc.). Will be expected to be on a rotating on-call schedule. Performs additional duties requested in order to ensure the effective and efficient operation of the Campus.
- Assists in the work direction of other mechanics, facility staff, trades helpers, and/or other skilled trades, as needed.
- Is responsible to ensure that the work orders are performed in a fashion that meets customers expectations.
- Works to educate staff on communication as necessary to please customers with the execution and timing of the work.
- Monitor status of equipment and make recommendations for capital budget process
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
