Job Listings

Round on patients and provide service recovery to decrease the number of complaints and grievances while also overseeing the Patient Experience Advisors, taking the lead for orientation, and coaching while doing validations. Maintains a heavier case load than other Advisors. Collaborates with Clinical staff on complex patient issues. Reviews all data entered by rounders into EARS to ensure accurate reporting. Creates solutions for reoccurring problems and provides process improvement. Serves as the lead when Director is out for weekly reporting to Administration.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

The Clinical Nurse Manager will provide the knowledge, skill, and expertise necessary to successfully support the daily operations of the clinical unit while supporting unit alignment with organizational mission, vision, and goals. The Clinical Nurse Manager will be responsible to: - Support and maintain successful unit-based throughput efforts through the facilitation of appropriate and timely bed assignments resulting in fair, safe, and balanced clinical workloads for all clinical team members.   - Ensure that all available resources are utilized in an efficient, effective, fiscally responsible manner that supports the delivery of safe, high-quality care to all patients. - Identify, implement, and support the deployment of evidence-based interventions designed to maximize successful input, throughput and output related processes.   - Support staff engagement by serving the unit in a consistent, supportive, compassionate, and nurturing manner.   - Facilitate the successful and appropriate allocation of clinical resources through preemptive planning while also demonstrating the ability to execute safe and clinically appropriate strategies to address urgent and emergent clinical needs.   - Serve as a role model/mentor empowering all clinical staff to identify innovative solutions to address patient needs while ensuring all clinical staff receive the support needed to practice in alignment with the full scope of their clinical role.   - Support and empower the clinical team in the implementation of successful evidence-based practice changes in effort to address opportunities for improvement that are identified through quality, process, and performance improvement efforts.   - Ensures the delivery of quality patient care through the coordination of organizational priorities at the direction of the Clinical Director . Assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care.   - Lead the collaboration of inter-professional care teams to achieve successful clinical outcomes for all patients.   - Identify and support the elements of improved care quality including, improvements in nursing sensitive care quality indicators (NDNQI), effective care coordination, mitigation of gaps /omissions in care, prevention of potential errors from reaching the bedside.

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

A nonexempt position responsible for the nursing care under the supervision of physicians, providers and/or registered nurse(s). May be involved in both the clinical and administrative areas including physical assessments, medication administration, promotion of wellness through patient education and teaching, care of the patient environment and organizational tasks. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Initiates and implements patient teaching plans. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.

A Registered Nurse who has completed educational preparation in Wound Ostomy and Continence Nursing and demonstrates professional competence in this specialized nursing field.         Nursing practice includes: - care of patients with selected disorders of the gastrointestinal, genitourinary, and integumentary systems.   - In consultation with the clinical nurse and members of the health care team impacts on nursing care and positive patient outcomes.     Responsibilities include: - clinical practice, staff education, patient education, and research. The CWOCN serves as a significant member of the multidisciplinary health care team.

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments. Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider. Verify insurance coverage and demographic information. Collect and receipt patient payments. Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly. Schedule patients for appointments with community services when appropriate. Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient. Inform patients of billing policies and managed care referral and/or pre-authorization requirements. Assists patients and their families with obtaining referrals from PCP to needed specialist when needed. Provides support and counseling to patients and families as appropriate. Communicates with referring providers as appropriate to address patient and physician needs. Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care. Serves as a resource for community resources. Track and report weekly on all scheduled services. Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services. Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope.

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider Verify insurance coverage and demographic information Collect and receipt patient payments Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly Schedule patients for appointments with community services when appropriate Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient Inform patients of billing policies and managed care referral and/or pre-authorization requirements Assists patients and their families with obtaining referrals from PCP to needed specialist when needed Provides support and counseling to patients and families as appropriate Communicates with referring providers as appropriate to address patient and physician needs Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care Serves as a resource for community resources Track and report weekly on all scheduled services Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope