Job Listings

  A nonexempt position responsible for performing a variety of duties in various ambulatory settings, including primary, multi-specialty, specialty practices. May be involved in both the clinical and administrative areas including assisting providers with patient care, and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.

 Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle Requests through various channels while utilizing numerous databases simultaneously. Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment. Manage multiple incoming phone lines; greet callers, answer routine questions, forward calls and take messages. Work the hospital’s system pager and announce alerts using overhead system. Document, relay and route messages.

Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Control requirements. Maintains Licensure, stays current and participates departmental training offered. Performs procedures (Portables, E.R., Trauma, Fluoro OR and General) as needed. Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/guests. Understands and appreciates the need to provide good customer service, both internal and external. Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies, maintains paperwork particular to each department/office. Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of patients via Radiology Ambassador team. Remains compliant of timekeeping rules: Avoids early, late and unauthorized entries. Attends greater than 80% of staff meetings to staff informed and supports initiatives.

The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self. Follows established policies and procedures. Communicates openly with internal customers and supervisors. Provides excellent customer service interfacing well with all levels of staff, management and physicians. Applies Cooper core values. Other duties as required.

Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.

Assumes responsibility for record keeping, and intra-departmental and Inter-departmental communications.

The trained Surgical technologist, under the direct supervision of the Registered Professional Nurse and/or physician, is assigned as an assistant to specific service areas in the Surgical Suite.

 Able to alphabetize and file appropriately. Keyboarding/typing 50 words per minute. Use of copier, fax and phones. Take detailed phone messages. File, copy, mail, answer phones, assist and retrieval of clinical information reports. Transcription, Outlook scheduling, chart preparation and the scheduling all of IDX appointments.

1.Demonstrates institutional knowledge of clinical/financial systems 2.Has the ability to troubleshoot system issues 3.Ability to develop user manuals, policies/procedures and reference materials that are clinically relevant 4.Design, develop, implement and assess informatics skill based learning for clinicians and staff 5.Works with administrative departments and IT security to enable applications for user provisioning 6.Design, develop and update clinical training curriculum includes but not limited to classroom, individual, computer based modules 7.Support design, coordination and delivery of new hire training programs 8.Set up and populate electronic training environment 9.Participates in the system testing for new functionality and system upgrades 10.Demonstrates knowledge of adult education principles 11.Conducts needs assessments, program evaluations and end user proficiency tests 12.Prepares class rosters 13.Maintains associated record keeping documents 14.Proactively maintains and develops and continuously updates training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions) 15.Ability to conduct classroom style training for users 16.Ability to conduct one-on-one training sessions with users as needed 17.Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign 18.Maintain knowledge of Cooper’s standard configurations and clinic specific templates and customization; 19.Provide onsite training and issue resolution support at all locations 20.Serve as resource to helpdesk staff in ticket resolution 21.Provide user interface support for new EHR implementations 22.Assist with coordinating requests by end user for system modifications and enhancements 23.Maintain an issue knowledgebase to document specific training issues related to the application 24.Ability to work with minimal supervision and maximum accountability 25.Exceptional communications abilities both orally and in writing with all levels of clinical, administrative, and support staff 26.Conceptual and practical understanding of various training techniques for users with various learning styles 27.Ability to customize and configure Clinical systems to support clinic workflow and clinical best practices 28.Ability to evaluate and analyze Clinical systems features and functionality for problem resolution 29.Excellent written, analytical, and verbal communication skills 30.Ability to maintain a flexible schedule that will include some evening and weekend hours 31.Ability to document workflow design and identify areas for improvement 32.Knowledge of industry best practices related to patient flow 33.Demonstrate strong skills with industry standard tools related to training 34.Perform other duties within the scope of this position as assigned 35.Demonstrate requirements gathering skills 36.Serve as a liaison between end users, subject matter experts and technical support 37.Develop and maintain all policy and procedure related documentation 38.Participates as IT representative on committees and task forces as needed 39.Perform on-call duties as assigned 40.Perform other duties as assigned 41.Demonstrates sound and logical problem-solving abilities 42.Self-motivated to identify and resolve issues, and in advancing personal knowledge 43.Demonstrates strong organizational core values

 Provide pre-hospital Advanced Life Support (ALS) care in all weather conditions, in cooperation with other EMS providers as a member of the patient care team. Care will be rendered to patients of all ages whom experience any injury or illness, utilizing appropriate equipment and techniques to safely assess, treat, lift, move and transport patients to appropriate medical facilities. Complete all required documentation and other assigned duties which support efficient EMS operations while maintaining a professional attitude.