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Ensure a safe environment for patients, visitors and employees as well as protect and preserve property interests of the Cooper Health System.
Ensure a safe environment for patients, visitors and employees as well as protect and preserve property interests of the Cooper Health System.
Ensure a safe environment for patients, visitors and employees as well as protect and preserve property interests of the Cooper Health System.
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
Insurance verification and patient communication regarding co-payment, deductible, etc. functions. Primary contact for assigned CBO Patient Account vendors. Provides excellent customer service. Follow up and resolve active and bad debt account balances. Interfaces with all levels of Staff and Management. Analyzes accounts receivable, identifying issues/trends.
Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service. Financial clearance process encompasses any or all of the following job functions:
•Verifies insurance eligibility and plan benefits.
•Contacts patients with inactive insurance coverage to obtain updated insurance information
•Validates coordination of benefits between insurance carriers.
•Explains insurance plan coverage and benefits to patients, as necessary.
•Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper.
•Creates referrals for patients having a Cooper PCP. Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers.
•Refers patients with less than 100% coverage to Financial Screening Navigators.
•Identifies copayment, deductible and co-insurance information.
•Collects and processes patient liability payments prior to service.
Provides clear and concise documentation in systems.
Communicates daily with insurance companies, internal customers, providers and patients.
Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service. Financial clearance process encompasses any or all of the following job functions:
•Verifies insurance eligibility and plan benefits.
•Contacts patients with inactive insurance coverage to obtain updated insurance information
•Validates coordination of benefits between insurance carriers.
•Explains insurance plan coverage and benefits to patients, as necessary.
•Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper.
•Creates referrals for patients having a Cooper PCP. Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers.
•Refers patients with less than 100% coverage to Financial Screening Navigators.
•Identifies copayment, deductible and co-insurance information.
•Collects and processes patient liability payments prior to service.
Provides clear and concise documentation in systems.
Communicates daily with insurance companies, internal customers, providers and patients.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Financially clears scheduled inpatient and outpatient services, including office visits, testing, diagnostic studies, surgeries and procedures, prior to date of service. Financial clearance process encompasses any or all of the following job functions:
•Verifies insurance eligibility and plan benefits.
•Contacts patients with inactive insurance coverage to obtain updated insurance information
•Validates coordination of benefits between insurance carriers.
•Explains insurance plan coverage and benefits to patients, as necessary.
•Secures insurance authorizations and pre-certs for patient services both internal and external to Cooper.
•Creates referrals for patients having a Cooper PCP. Contacts external PCPs to obtain referrals for patients scheduled with Cooper providers.
•Refers patients with less than 100% coverage to Financial Screening Navigators.
•Identifies copayment, deductible and co-insurance information.
•Collects and processes patient liability payments prior to service.
Provides clear and concise documentation in systems.
Communicates daily with insurance companies, internal customers, providers and patients.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
