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This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management and physicians.
- Applies Cooper core values.
- Assumes responsibility and accountability for a group of patients for a designated timeframe.
- Evaluates patients, implements and documents nursing care.
- Assists physicians during examinations and procedures.
- Performs various patient tests and administers medications utilizing the nursing process.
- Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.
The Registered RN is a professional caregiver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management, and physicians.
- Applies Cooper core values.
- Assumes responsibility and accountability for a group of patients for a designated timeframe.
- Evaluates patients, implements, and documents nursing care.
- Assists physicians during examinations and procedures.
- Performs various patient tests and administers medications utilizing the nursing process.
- Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.
The Denials & Appeals RN is responsible for the retroactive medical necessity review of medical services provided. The position is integral in the revenue cycle and exists to overturn medical necessity clinical denials through the appeal process. The RN will review and respond to all assigned payer (Medicare, and Medicaid, and commercial) medical necessity clinical denials. The RN will identify trends to promote a reduction in the medical necessity denials. The RN will also monitor the DOTS portal and Permedion scorecard to ensure all appeals are submitted and resolved timely.
Coordinates work flow with utilization review nurses, administrative coordinators and physician advisors to facilitate all potential recovery of denied days.
Responsible for data collection and analysis for the utilization review committee, including source of denials, root causes of denials and action plan for correction. Coordinates activities and strategies with the Clinical Utilization Review Department, Patient Access, Health Information Management, Business Office, Managed Care, and Physician Advisors.
Conducts investigations and reviews of medical necessity denials. Reviews prospective, inpatient, or retrospective medical records of denied services for medical necessity.
Extrapolates and summarizes medical information for medical director, consultants, and other external review. Prepares recommendations using clinical and regulatory guidelines to either uphold or deny appeal and forwards to the Physician Advisor for approval. Discusses with Physician Advisor as needed to establish the appropriate level of care and/or plan for appeal.
Generates written appeal correspondence, and ensures that appeals and grievances are resolved timely within allotted timeframes.
Utilizes leadership skills and serves as a subject matter expert for appeals/grievances/quality of care issues and is a resource for clinical and non clinical team members in expediting the resolution of outstanding issues.
Maintains compliance with all federal, state, HIPAA regulations, and accrediting requirements.
Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care.
Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s).
Maintains and demonstrates high standards of professional ethics.
1. Supports the activities of daily living to include bathing, dressing, grooming, oral care, feeding, toileting/hygiene, and assisting with mobility and transport. Demonstrates standard precautions including the care of patients in isolation and safe patient practice.
2. Performs technical duties as directed by RN, such as phlebotomy, vital signs, point of care testing, EKGs, Foley catheter care specific to population served and documents appropriately.
3. Identifies and communicates changes in patient’s status to RN and responds appropriately. Demonstrates standard precautions including the care of patients in isolation and safe patient practice.
4. Reinforces education of patient and family/responsible party regarding individual care needs and safety issues.
5. Participates in Cooper patient satisfaction initiatives and goals. Participates in the performance improvement activities. Assists in orientation of new hires.
6. Completes annual unit-specific competencies by specified due date.
7. Attends Staff Meetings when available for documents review of staff meeting minutes.
8. Assists in admission, transfers and discharges of patients to and from the unit.
REMOTE/HYBRID POSITION
This is a remote hybrid position requiring on campus attendance several times a month (e.g. audits), with opportunity for other work to be conducted remotely.
The Human Subjects Research Specialist will support the Human Research Protections Program at Cooper in the regulatory compliance of subjects’ research.
Regulatory Compliance Functions:Conducts internal routine and focused study audits of research activities involving human subjects, including but not limited to patient binders, regulatory binders, standard operating procedures (SOPs), and policies.
- Develops and revises audit plans, audit tools and standard operating procedures; organizes and delivers individual and group education as necessary; and other activities as assigned.
- Instrumental role in the preparation for external inspections, audits and sponsor visits (including but not limited to industry sponsors and NCI). Assures that all site documents, including SOPs and study regulatory files, are maintained in audit-ready condition and attends audits as needed.
- Supports Investigators and the Study Team to comply with national regulations and guidelines from the Food and Drug Administration (FDA), Office for Human Protection (OHRP), International Conference on Harmonization-Good Clinical Practice (ICH-GCP).
- With input and guidance from the Director of the HRPP, establishes and maintains the quality management and possibly needed improvement programs for the Cooper Research Department. Monitors and reports on the programs implemented to senior leadership.
- Develops policies, procedures and training materials to ensure that clinical research is conducted in accordance with Institutional requirements, state law, and federal regulations.
- Monitors, tracks and reports on the implementation and follow-through of established corrective and preventive action plans (CAPAs) through the system.
- Reviews the IRB policies and SOPs for consistency and accuracy.
Institutional Review Board Functions:
- Serve as the primary point of contact for Cooper investigators and research staff whenever the Cooper IRB will either rely on the review of an external sIRB or serve as the single IRB for other sites.
- Conduct independent, in-depth reviews of requests to rely (either requests for external sites to rely on Cooper IRB, or requests for the Cooper IRB to rely on an sIRB) and determine whether the requests are in accordance with Cooper policies and procedures.
- Work with the Director of HRPP, Cooper Research leadership, and Cooper Legal to review, negotiate terms and facilitate the execution of IRB reliance agreements.
- Act as the liaison between Cooper investigators and others (e.g. external sIRBs, sponsors) to coordinate and implement reliance agreements.
- Organize, track and maintain records of all reliance agreements and the covered research activities. Provide summary reports and metrics to the Director of the HRPP and Cooper leadership upon request.
- Coordinate and oversee institutional responsibilities outlined in the agreements and/or dictated by federal, state or local laws and policies. This may include, but is not limited to, verifying training of the research team, reviewing consent forms for local context, reviewing financial disclosures for conflicts of interest, ensuring local ancillary reviews are completed, reviewing reports of unanticipated problems or suspected non-compliance.
- Perform administrative review of and processing of IRB submissions for research where the Cooper IRB is serving as the single IRB for external sites.
- With the Director of the HRPP, develop policies, procedures, and tools to facilitate and streamline the reliance agreement review process, local submissions, and the performance of institutional responsibilities and local review.
- Develop sIRB guidance documents, educational tools and templates for the Cooper research community. Conduct training of investigators and research staff on the use of sIRBs.
- Assists with regulatory review of submitted human research, as needed.
- Conducting training of investigators, study staff, Institutional leadership, IRB members and staff, as needed.
- Other special projects, as requested.
The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management and physicians.
- Applies Cooper core values.
- Assumes responsibility and accountability for a group of patients for a designated timeframe.
- Evaluates patients, implements and documents nursing care.
- Assists physicians during examinations and procedures.
- Performs various patient tests and administers medications utilizing the nursing process.
- Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
- Coordinates with Director of Maintenance; acts as a direct supervisor over department personnel on a daily basis and oversees that direction from Director is implemented as required.
- Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
- Assess conditions and diagnos technical and mechanical problems.
- Lead staff during projects and repairs including carpentry, mechanical, electrical, pneumatic, hydraulic, and plumbing.
- Maintenance and/or beautification of facility and grounds.
- Oversees safety and preventative maintenance.
- Coordinates and oversees activities of outside contractors, trades people in construction, repair and maintenance of physical plant and equipment.
- Checks the quality of work to ensure it is up to code and specifications.
- Makes prompt efforts to resolve all staff concerns or grievances related to facilities and conditions under the incumbent's direction.
- Maintains time and cost records; schedules vacation, relief, and emergency coverage; Leads and manages compliance (Joint Commission, NJDOH, local, etc.). Will be expected to be on a rotating on-call schedule. Performs additional duties requested in order to ensure the effective and efficient operation of the Campus.
- Assists in the work direction of other mechanics, facility staff, trades helpers, and/or other skilled trades, as needed.
- Is responsible to ensure that the work orders are performed in a fashion that meets customers expectations.
- Works to educate staff on communication as necessary to please customers with the execution and timing of the work.
- Monitor status of equipment and make recommendations for capital budget process
