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This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.
- Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen curcumstances.
- Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.
- Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.
- Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals.
- Provides strong, effective, goal-oriented leadership to direct and indirect reports
- Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.
- Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
- Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility.
- Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors.
- Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.
- Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.
- Participates in professional development activites and maintain professional affliations.
- Performs all related duties and/or special projects as assigned/required.
Assumes responsibility for record keeping, and intra-departmental and Inter-departmental communications.
Provides psychosocial assessments, crisis intervention, resources referrals, to facilitate discharge plans, and/or adjustment to illness, and complex discharge planning for patients and their families.
Formulates the discharge plan with patient, families and the care team based upon a needs assessment. Coordinates appropriate referrals to home care agencies, skilled nursing and rehabilitation centers, and community-based programs.
Coordinates care authorization process with insurers. Coordinates specific details of patient’s hospitalization with Utilization Management department to ensure appropriate admission status.
Coder III demonstrates proficiency in coding high acuity inpatient accounts and/or coding of technical outpatient accounts including, but not limited to Observation, Radiation Oncology, Chemotherapy Infusion, Cardiac Cath/Electrophysiologyor Interventional Radiology and Surgery to support Revenue Cycle goals for timely billing. Utilizes International Classification of Disease (ICD-10-CM and PCS), Healthcare Common Procedure Coding System (HCPCS) including Current Procedural Terminology (CPT) and other coding references to ensure accurate coding.
Coordinates receptionist and clerical responsibilities for office. Assigns coordinates and solve problems to assure smooth operation of the office. Maintain inter-department communication for problem resolution with Office Manager. Responsible for assuring adherence to hospital/departmental policies with regard to safety, drug storage and front desk operation.
ADVANCED PRACTICED PROVIDER (APP) - Advanced Practice Nurse or Physician Assistant - Neuro Outpatient
The Advanced Practice Provider - APP (Advanced Practice Nurse or Physician Assistant) assumes responsibility for providing advanced medical care practice within a clinical specialty and the scope of education.
In consultation with other members of the health care team, strengthens advanced medical care practice and promotes positive patient outcomes.
Responsibilities include clinical practice, staff and patient education, and research.
The Advanced Practice Provide serves as a significant member of the multidisciplinary health care team in the inpatient, outpatient, and community settings.
ADVANCED PRACTICED PROVIDER (APP) - Advanced Practice Nurse or Physician Assistant - Neuro Outpatient
The Advanced Practice Provider - APP (Advanced Practice Nurse or Physician Assistant) assumes responsibility for providing advanced medical care practice within a clinical specialty and the scope of education.
In consultation with other members of the health care team, strengthens advanced medical care practice and promotes positive patient outcomes.
Responsibilities include clinical practice, staff and patient education, and research.
The Advanced Practice Provide serves as a significant member of the multidisciplinary health care team in the inpatient, outpatient, and community settings.
ADVANCED PRACTICED PROVIDER (APP) - Advanced Practice Nurse or Physician Assistant - Neuro Outpatient
The Advanced Practice Provider - APP (Advanced Practice Nurse or Physician Assistant) assumes responsibility for providing advanced medical care practice within a clinical specialty and the scope of education.
In consultation with other members of the health care team, strengthens advanced medical care practice and promotes positive patient outcomes.
Responsibilities include clinical practice, staff and patient education, and research.
The Advanced Practice Provide serves as a significant member of the multidisciplinary health care team in the inpatient, outpatient, and community settings.
Under the direction of the Director of Risk Management & Insurance, the Risk Manager (RM) is responsible to support and carry out the risk management related program activities on a day-to-day basis.
Acts as a resource by presenting relevant risk management issues for discussion and evaluation of potential risk reduction strategies, policy and/or organizational changes.
Ensures effective loss prevention and loss control in compliance with state, federal and CUH standards. Conducts investigation of unanticipated/unexpected clinical outcomes, preventable significant clinical outcomes and potential compensable events (PCEs).
Participates in the analysis of risk management data, develops and conducts risk management educational programs, and provides risk management advice with the objective of maintaining patient safety, enhancing quality care, and minimizing loss across the health system including ambulatory and hospital care locations.
Prepares various incident summary reports, provides all required documentation for investigations, activities.
Ability to work independently and collaboratively in interacting with staff, department leadership and clinical providers on sensitive clinical practice issues.
Must demonstrate and apply knowledge of federal and state statutes specific to health care, medical terminology and hospital or department policies, procedures and practices.
Requires ability to manage and negotiate in emotional and confrontational situations, with sensitivity to operations and culture of the facility and health system as a whole.