Job Listings

 Briefly explain the job’s overall objective: 1.Providing overall leadership and direction to the application staff of the IT department. 2.Provides strategic direction as it relates to the application aspects of IT 3.Plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. 4.Responsible for maintaining, supporting, and upgrading existing systems and applications. 5.Ability to apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems. 6.Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise Continued on next page JOB SUMMARY (Continued) Briefly explain the job’s overall objective: 7.Research and make recommendations on software products and services in support of procurement and development efforts. 8.Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings. 9.Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications. 10.Collaborate with analysts, designers, and system owners in the testing of new software programs and applications. 11.Responsible for identifying Operational and Capital Budget requirements for the Application group 12.Responsible for business strategy and planning to ensure the IT Applications Group has the appropriate resources, budget and tools to provide the highest level of customer service. 13.Regularly interacts with functional groups within the IT organization to communicate and clarify customer requirements. 14.Performs as liaison between enterprise and end-users, outside vendors, contractors and consultants to define and establish service and support requirements. Investigates and resolves customer relationship problems. 15.Coordinates with the appropriate departments to insure the timely delivery of solutions to the end user department 16.Supervises the IT staff responsible for the deployment and maintenance of applications 17.Maintains a highly competent staff to meet the objectives and strategies of the business 18.Plans and directs the hiring , training and development, and/or dismissal of personnel, appraises subordinates and administers promotions and salary reviews. 19.Oversees the development of training programs for management and end users i. Participates in the development of long-range plans and is responsible for the attainment of a high return on investment (ROI) on these systems. ii. Assists in the development, acquisition, and implementation of application software. 20.Assessing requirements and providing intelligence to the IT organization regarding business trends and management needs and concerns, while at the same time educating, sensitizing, and managing the expectations of the business units with regard to the realities, challenges, and fundamentals of IT. 21.Serve in an ongoing partnership with customers, maintaining in-depth knowledge of business operations, strategies, information requirements, and priorities 22.Proactively seeks opportunities to apply technologies to business processes. 23.Inform and advise business unit customers on information system technologies' functionally, costs, benefits, and implementation requirements 24.The Director, either personally or through the supervised efforts of his/her staff drives initial customer needs analyses, ensures customer requests are compatible with the IT group's technical direction, helps to prioritize needs enterprise wide, and participates with customers and other IT groups in the development of annual and long-term system plans. 25.Ensures 7×24 on call support for the application infrastructure and customer support. 26.Provides an escalation point when customer issues might be related to the operational environment. 27.Works with the Director of Technical Operations to maintain an optimal applications operating environment, 28.Ensuring that the application staff is current and trained on the latest upgrades and/or new releases of installed products, and new releases of third party software required for the smooth operations of the application environment. 29.Establishing standard processes for diagnosing issues, tracking status and escalating issues within and outside the group. 30.Establishing product and process improvement plans to reduce support effort and increase product availability and scalability. 31.Working with other Directors and Managers in the organization to ensure internal and customer support needs are addressed as efficiently and effectively as possible. 32. Establishing operational objectives, strategies and work plans to improve current operations as well as planning for future products and customer requirements, delegating assignments to subordinates. Continued on next page. Briefly explain the job’s overall objective: 33.Establishing and assuring adherence to budgets, schedules, work plans and performance requirements 34.Regularly interacting with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. 35.Works directly with key customer contacts, as well as our customer support, and application groups to address any customer issues and must work to maintain availability of our applications and to ensure that we meet our Service Level Agreements. 36.Ability to work extended hours with their teams and under considerable pressure in order to successfully resolve issues. 37.Abiltity to mentor and challenge staff, lead application projects, assist team members in meeting their individual goals and to promote a positive attitude and work culture. 38.Has overall accountability for the work of the application teams, supporting the staff, coaching and mentoring the managers and teams in their diagnosis and root cause analysis techniques, while at times, also directly leading the troubleshooting efforts for complex systems. 39.Must demonstrate self-motivation, be proactive and solution-oriented. Responsible for High Availability and disaster recovery policies, procedures and implementation methodology 40.Acts as one of the primary point of communication between IT Applications and the business and functional units. 41.Other duties as assigned. 42.Provides leadership and demonstrates strong organizational core values

  This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

  This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling technologists, nursing and physcians to perform their duties in an effective manner. Maintain inventory levels of supplies and organize stock so that it’s properly maintained to avoid loss during daily operations or expiration. Clean assigned work areas and related equipment. Assist medical, technical, and clerical staff to prepare patients and patient rooms for procedures. Collect and deposit soiled laundry appropriately to ensure proper sanitation standards and cleaning of work areas. Provide the highest level of patient satisfaction by promptly and courteously responding to the needs and requests of our patients, visitors, and staff. Responds to questions with clear, accurate information; provide assistance to patients and their families. Acts as a positive role model and team player demonstrating Hospital Mission and Core Values and adhears to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.

Ensure a safe environment for patients, visitors and employees as well as protect and preserve property interests of the Cooper Health System.

- Assists the Registered Nurse in providing direct, indirect and non-patient care responsibilities. - Contributes to quality patient care by serving as a significant member of the multidisciplinary treatment team in providing therapeutic groups and activities, milieu counseling and management. - Performs patient care observation rounds, 1:1 observation, environmental rounds, vital signs, control logs, glucose checks, specimen collections, treatment planning, patient education, visitor & meal monitoring, belongings and body checks and documentation as needed. - Uses verbal de-escalation techniques to manage disruptive patient behaviors, in addition to limit-setting and physical restraint application as directed, and functions as a valuable member of the treatment team during a psychiatric code and Code Grey. - Performs clerical functions to support the clinical operations of the unit.

  This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Assist Billing Supervisor and/or Manager in monitoring team member’s performance against department standards. Performs billing functions. Performs billing functions.Interfaces with all levels of staff and management.    

 Ensure the accurate coding of all encounter types: Outpatient and Professional Fee This will ensure the capture of the utilization of hospital resources for proper reimbursement, reporting of data, and quality of patient care.

  This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.