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A nonexempt position responsible for performing a variety of duties in various ambulatory
settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers
with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical
services.
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office management.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services.
Handle Requests through various channels while utilizing numerous databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment.
Manage multiple incoming phone lines; greet callers, answer routine questions, forward calls and take messages.
Work the hospital’s system pager and announce alerts using overhead system.
Document, relay and route messages.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
Primarily working out in the community with specific target populations. Work closely with medical providers, primary care teams, health coaches, and other agencies to improve patient care and outcomes.
Provide support to patients and their families to help teach and train in areas of health literacy, health behavior modification, social skills and other health and life skills needed to manage health conditions.
Work in various settings, including the hospital, primary care and specialty care practices, patient homes, and community settings.
Job Duties:
•Identify unique needs of patients and directs them to appropriate patient support services (sources for emotional, financial, administrative or cultural support).
•Build and maintain positive working relationships with the patients, providers, nurse case managers, community-based organization representatives supervisors and office staff
•Help patients develop health management plans and goals
•Follow-up with health management/care plans with both patients and providers
•Coach patients in effective management of their chronic health conditions and self-care
•Assist patient in understanding care plans and instructions
•Work collaboratively and effectively within a team
•Establish positive, supportive relationships with participants and provide feedback
•Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
•Assist clients in accessing health related services
•Continuously expand knowledge and understanding of community resources
•Facilitate communication and coordinate services between providers
•Motivate patients to be active, engaged participants in their health
•Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
Responsible for the monitoring of registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.
Handles the processing of daily cash deposits, analyzes denials, converts liability self pay accounts to commercial insurance, and supports with discharge coordination. Assists with downtime maintenance and new hire training, Resolve issues within the department in the absence of the supervisor.
Clinical application of the knowledge and skill in the following areas: Pharmacology,
principals and application of chemotherapy administration, side effects and appropriate
nursing intervention, chemotherapy, liaison for patients/families receiving treatment.
Evaluates patients in need of intravenous treatment or medication and plans, implements
and documents nursing care.
Determines appropriate venipuncture site and administers intravenous therapeutic
treatments, which includes chemotherapy/biotherapy, blood components, fluid and
electrolyte replacements, and other oncology treatments as prescribed.
Provides information and education to patients and families regarding intravenous
treatment and/or side effect management.
Under general supervision is responsible for providing optimal nutritional care to patients, which compiles with the Joint Commission and title 22 regulations and the standards of care in the dietetic profession.
Responsible for the medical nutrition therapy of patient/residents; nutritional assessment, nutrition care plans, patient visitation, inpatient/outpatient diet counseling, consults regarding advance nutrition support, as well as assist in other areas related to the Food and Nutrition Services Department