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This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service.
The Child Life Specialist will assess the psychosocial needs of patients and their families to offer and implement supportive, therapeutic interventions such as preparation for health care encounters, procedural support and coping strategies, and opportunities for various types of play.
The Child Life Specialist will be an advocate for pediatric patients and visitors and serve as a resource for other hospital staff in areas of child development, family-centered care, trauma-informed care, age appropriate and developmentally appropriate interactions, and bereavement support.
Work as Registered Nurse-First Assist (RNFA) in Orthopaedic Surgery operating rooms assisting Orthopaedic Surgeons within the Cooper Bone & Joint Institute, acting as a first assistant in Orthopaedic Surgeries.
Support and participates in the Patient-centered Medical Home (PCMH) concepts of team- based care.
Assess, plan, implement, coordinate, monitor and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the continuum.
•Delivering direct patient care in primary care office
•Perform Nurse Triage for patients calling the office
•Perform all direct patient care within the scope of an RN
• Participate in PCMH activities which include but are not limited to: hospital discharge follow-up, care planning, coordination of services, and communication between care providers
•Collaborate with patient’s medical/health and community-based providers to establish mutual goal-setting including patients and their families/caregivers, utilizing self-management tools.
•Provide outreach, care management and education for disease self-management per patient centered goals.
•Identify, document, and mitigate patient barriers to improved outcomes.
•Conduct assessments, develop nursing treatment plans and interventions and set goals for treatment plans/behavioral modifications within the scope of licensure in collaboration with other care providers.
•Assists physicians and other team members in developing and implementing evidence based practices and care plans for target health populations.
•Collect data on quality metrics and track as required for improvement efforts.
Participate in process/quality improvement initiatives to achieve targets as defined by organizational/department goals and objectives.
A nonexempt position responsible for performing a variety of duties in various ambulatory
settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers
with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office management.
Organize, prioritize and complete work.
Interact with all levels of management and external customers.
Communicate verbally and in writing.
Handle multiple tasks, confidential matters and materials.
Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network
This role requires rotating through all locations (Camden, CDHI, VSC, MSC, and all others as assigned).
Anesthetic Locations: Main Operating Room in Camden (30-bed) with 100 average daily caseload. Multiple Camden outside of OR sites (OB, GI, EP Lab, TEE, Neuro IR, Bronch, Pain, IR, MRI, PAT Clinic, Trauma/Emergency Alert responses), Cooper Digestive Health Center (4-bed) & Voorhees Surgery Center (5-bed), Moorestown Surgery Center, and others as assigned.
The Advanced Practice Nurse assumes responsibility for advanced nursing practice within a clinical specialty.
In consultation with other members of the health care team, strengthens nursing practice and promotes positive patient outcomes.
Responsibilities include clinical practice, staff and patient education, and research.
The Advanced Practice Nurse serves as a significant member of the multidisciplinary health care team in the inpatient, outpatient and community settings.