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- Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
- Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
- Responsible for the integrity of pre-registration to include accurate health care coverage(s).
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Knowledge of medical insurance and billing processes.
- Must work well in stressful situations and display a high degree of efficiency at all times.
- Strong emphasis on customer service.
Perform various laundry, patient transport, and environmental duties throughout the hospital. Performs specific cleaning duties to maintain a clean and aseptic environment. Transports patients throughout the facility in a professional, courteous and timely manner. Performs laundering and related assignments necessary to the collection, processing and distribution of linen throughout the system. Keeps waiting rooms, lounges, and staff areas tidy. High School diploma or equivalent required.
Prepares, cooks, portions and stores all food needed to meet production requirements of the patient tray line and cafeteria, following the production schedule or menus.
The Clinical Pharmacy Specialist provides advanced clinical pharmacy services in various specialties to ensure optimal safe and cost effective therapeutic regimens in collaboration with respective specialty disciplines
Provide clinical pharmacy services for optimal cost effective patient care. Reviews physician orders to determine therapeutic rationale and safe patient regimens.
Responsible for oversight and monitoring/data collection of patients
Educate health professionals, pharmacy staff, patients and students through inservices and written/verbal materials. Provides preceptorship and mentorship to students, faculty and residents
Multidisciplinary collaboration for policies, procedures, guidelines and protocols
Collaborates with specialty areas to ensure appropriate drug utilization for cost effective therapy
Assists with cost containment initiatives through formulary review and drug use evaluations
Provides input and supports pharmacy department initiatives in the daily collaboration with the clinical teams
Effectively communicates recommendations and education to pharmacy and the healthcare team
Accurately validates prior-to-admission medication lists and takes medication & allergy history from patients.
Contacts outpatient entities as needed for additional patient medication information.
Communicates information to health care team.
Documents/corrects information in patient medication list in EPIC.
Accurately validates prior-to-admission medication lists and takes medication & allergy history from patients.
Contacts outpatient entities as needed for additional patient medication information.
Communicates information to health care team.
Documents/corrects information in patient medication list in EPIC.
The Clinical Access Navigator serves as a liaison between physicians, nurses, and patients.
Manages and documents patient phone calls pertaining to medical conditions and questions according to established department routine.
Efficiently operates computer, copier, fax machine, telephone system and performs numerous other clerical and technical duties in accordance with current procedures.
Maintains and utilizes knowledge of all departmental clinical resources.
This position will serve as a key resource to pediatric patient families.
Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s). Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes. Must work well in stressful situations and display a high degree of efficiency at all times. Strong emphasis on customer service.
Administrative support to all physicians and APPs within their assigned divisions (maintain calendar, schedule changes, conference travel, on call responsibilities, submit reimbursements, assist with presentations/projects as needed, maintain provider files, work bump lists under 30 days, legal requests, licensure, etc)
Serve as the point of contact with key partners e.g. PAC, Ambulatory Call Center, Ambulatory leaders/staff, institute staff/leaders, patient relations, Hero Care/Operation Allies, , etc, (Including appointment scheduling and registration in EPIC, as needed)
Ensure staff messages and hospital follow up WQs are worked and cleared daily.
Scrub provider clinical schedules to ensure the right patient is scheduled with the right provider.
Liaison for scheduling VIP patients, including registration and appointment scheduling in EPIC
Escalate operational, provider, patient complaint and other critical matters to leadership
Assume responsibility for advanced nursing practice within a clinical specialty. In consultation with other members of the health care team, strengthens nursing practice and promotes positive patient outcomes. Responsibilities include but are not limited to the assessment, diagnosis, treatment and evaluation of patients, staff and patient education, and research. Serve as a significant member of the multidisciplinary health care team in the inpatient, outpatient, and community settings.