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Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
The Registered RN is a professional care-giver who, as a member of a multidisciplinary
health care team, assumes responsibility and accountability for a group of patients for a
designated time frame and who supervises and provides care to these patients utilizing the
nursing process including the therapeutic use of self.
Follows established policies and procedures.
Communicates openly with internal customers and supervisors.
Provides excellent customer service interfacing well with all levels of staff, management
and physicians.
Applies Cooper core values.
Other duties as required.
Cooper University Health Care seeks an enthusiastic, creative, and passionate professional to serve as a Learning & Quality Specialist in Enterprise Access.
The Learning & Quality Specialist will work in collaboration with the Patient Access Center, Access Business Services, Access Center Management and Cooper Business Leaders to support training and job performance. In addition, this professional will also coordinate the development, maintenance, and evaluation of quality monitoring procedures and processes. This individual supports the delivery of exceptional experience to patients, customers, and physicians that contact the Patient Access Center and Access Business Services. The Learning & Quality Specialist incorporates Cooper’s mission and values within the Access Center and evaluates individual and team performance to ensure procedures and expectations are followed.
The Learning & Quality Specialist will be responsible for the design, development, implementation and evaluation of varied learner materials for frontline new hire, refresher, informational, or career development purposes. He or she will be responsible for call quality initiatives and facilitate calibration sessions in support of supervisors. Participates in call quality and accuracy initiatives with analyzation of Epic Reporting, Call Monitoring, and Cooper Connect Reporting.
Acts as covering supervisor as needed (as subject matter expert and floor support).
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A nonexempt position responsible for performing a variety of duties in various ambulatory
settings, including primary, multi-specialty, specialty practices.
May be involved in both the clinical and administrative areas including assisting providers
with patient care, and handling clerical, environmental, and organizational tasks.
Provides information to patients so they may fully utilize and benefit from the clinical
services.
Maintains working knowledge of regulatory standards and is accountable to sustain these
standards in daily operations.
Clinical direction, oversight and competency review is provided by medical providers and
ambulatory professional development team in coordination with office management.
Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling technologists, nursing and physicians to perform their duties in an effective manner. Maintain inventory levels of supplies and organize stock so that it’s properly maintained to avoid loss during daily operations or expiration. Clean assigned work areas and related equipment. Assist medical, technical, and clerical staff to prepare patients and patient rooms for procedures. Collect and deposit soiled laundry appropriately to ensure proper sanitation standards and cleaning of work areas. Provide the highest level of patient satisfaction by promptly and courteously responding to the needs and requests of our patients, visitors, and staff. Responds to questions with clear, accurate information; provide assistance to patients and their families. Acts as a positive role model and team player demonstrating Hospital Mission and Core Values and adheres to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
Assists interventionalists in all procedures within the scope of interventional Radiology and Vascular surgery to include but not limited to oncology, vascular and trauma.
Skill set must be maintained to handle supplies/instrumentation associated with interventional procedures. Must be able to assist physicians in the capacity of both a scrub and circulating technologist.
Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies.
Adheres to all Infection Prevention policies, utilizing the appropriate PPE needed.
Maintains licensure and BLS. Stays current and participates departmental training offered.
Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/customers.
Understands and appreciates the need to provide good customer service, both internal and external.
Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of patients via Radiology Transport).
Remains compliant of timekeeping rules: Avoids early, late and unauthorized entries. A Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Prevention requirements.
Attends staff meetings and reviews daily huddles to keep current on department communications.
Assists interventionalists in all procedures within the scope of interventional Radiology and Vascular surgery to include but not limited to oncology, vascular and trauma.
Skill set must be maintained to handle supplies/instrumentation associated with interventional procedures. Must be able to assist physicians in the capacity of both a scrub and circulating technologist.
Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies.
Adheres to all Infection Prevention policies, utilizing the appropriate PPE needed.
Maintains licensure and BLS. Stays current and participates departmental training offered.
Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/customers.
Understands and appreciates the need to provide good customer service, both internal and external.
Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of patients via Radiology Transport).
Remains compliant of timekeeping rules: Avoids early, late and unauthorized entries. A Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Prevention requirements.
Attends staff meetings and reviews daily huddles to keep current on department communications.
Assists interventionalists in all procedures within the scope of interventional Radiology and Vascular surgery to include but not limited to oncology, vascular and trauma.
Skill set must be maintained to handle supplies/instrumentation associated with interventional procedures. Must be able to assist physicians in the capacity of both a scrub and circulating technologist.
Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies.
Adheres to all Infection Prevention policies, utilizing the appropriate PPE needed.
Maintains licensure and BLS. Stays current and participates departmental training offered.
Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/customers.
Understands and appreciates the need to provide good customer service, both internal and external.
Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of patients via Radiology Transport).
Remains compliant of timekeeping rules: Avoids early, late and unauthorized entries. A Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Prevention requirements.
Attends staff meetings and reviews daily huddles to keep current on department communications.
Assists interventionalists in all procedures within the scope of interventional Radiology and Vascular surgery to include but not limited to oncology, vascular and trauma.
Skill set must be maintained to handle supplies/instrumentation associated with interventional procedures. Must be able to assist physicians in the capacity of both a scrub and circulating technologist.
Maintains work area: Reports maintenance issues for equipment, monitors supplies and deficiencies.
Adheres to all Infection Prevention policies, utilizing the appropriate PPE needed.
Maintains licensure and BLS. Stays current and participates departmental training offered.
Demonstrates courteous behavior, positive attitude, etc. through polite communication with all co- workers/customers.
Understands and appreciates the need to provide good customer service, both internal and external.
Participates in clinical activities (i.e. assists with patient flow/care, helps to optimize throughput of patients via Radiology Transport).
Remains compliant of timekeeping rules: Avoids early, late and unauthorized entries. A Adheres to Departmental procedures, fulfills compliance with life safety, fire and hazardous waste, Radiation Safety, and Infection Prevention requirements.
Attends staff meetings and reviews daily huddles to keep current on department communications.
The Graduate Nurse (GN) is a professional caregiver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
The GN holds a temporary emergency RN license and shall be eligible to work only under supervision in an acute care facility licensed by the New Jersey Department of Health. Such supervision may be in the form of a preceptor relationship.
Additional Responsibilities:
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management, and physicians.
- Applies Cooper core values.
- Other duties as required.
The following tasks will not be performed by the GN:
- Procedures not signed off by the RN preceptor or Clinical Educator that requires competency.
- Direct or supervise other healthcare staff.
- Make assignments for other staff.