Click Column Header to Sort
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. Specific skills required for Molecular Pathology, Flow Cytometry and Point of Care job postings. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.
- This OR Nurse Coordinator is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who provides care to these patients utilizing the nursing process including the therapeutic use of self.
- Will have the unique opportunity to assist in the development and operations of the Cooper Moorestown Multidisciplinary site.
- This model focuses on the acute/immediate care needs in the Moorestown and surrounding areas.
- Excellent customer service, interpersonal and clinical skills are required.
- Participates in cross training in other specialty areas.
- Participates in quality assurance and performance improvement projects.
- Responsible for the facilitation and coordination of safe and comprehensive care to all patients presenting to Moorestown Multidisciplinary sites.
- This OR Nurse Coordinator is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who provides care to these patients utilizing the nursing process including the therapeutic use of self.
- Will have the unique opportunity to assist in the development and operations of the Cooper Moorestown Multidisciplinary site.
- This model focuses on the acute/immediate care needs in the Moorestown and surrounding areas.
- Excellent customer service, interpersonal and clinical skills are required.
- Participates in cross training in other specialty areas.
- Participates in quality assurance and performance improvement projects.
- Responsible for the facilitation and coordination of safe and comprehensive care to all patients presenting to Moorestown Multidisciplinary sites.
- This OR Nurse Coordinator is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who provides care to these patients utilizing the nursing process including the therapeutic use of self.
- Will have the unique opportunity to assist in the development and operations of the Cooper Moorestown Multidisciplinary site.
- This model focuses on the acute/immediate care needs in the Moorestown and surrounding areas.
- Excellent customer service, interpersonal and clinical skills are required.
- Participates in cross training in other specialty areas.
- Participates in quality assurance and performance improvement projects.
- Responsible for the facilitation and coordination of safe and comprehensive care to all patients presenting to Moorestown Multidisciplinary sites.
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service.
Advanced Practice Provider (APP) Functions
- The Advanced Practice Nurse will function within the scope of practice as defined by the state nurses practice act, delineation of privileges set forth by the practice setting and the American Nurses’ Association Code of Ethics. The advanced practice nurse utilizes the scientific process and national standards of care as a framework for managing patient care.
- The Physician Assistant will function within the scope of practice as defined by the supervising physician.
- As licensed independent providers, APPs practice autonomously and/or in consultation with a collaborating/supervising physician and other health care professionals to assess, diagnose, treat, and manage patients’ health problems/needs.
- The APP will perform a patient history and physical examination to determine a working differential diagnosis and develop an individualized plan of care.
- Services include, but are not limited to ordering, performing, supervising, and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non-pharmacologic therapies.
- The APP may provide therapeutic measures as appropriate and provide teaching, education and counseling to individuals, families, and groups.
- For uncommon or unstable conditions, the APP will formulate diagnoses in consultation with his/her collaborating/supervising physician and either refer to a specialist or participate in the dual management and treatment with his/her collaborating/supervising physician.
- In addition to diagnosing and managing acute and chronic illnesses, APPs will emphasize health promotion and disease prevention.
- APPs will serve as health care researchers, professional educators, interdisciplinary consultants, and patient advocates.
Prescribing Medications
- Prescriptions may be provided by the APP, where clinically indicated, and shall be in accordance with the current APP prescribing guidelines and in accordance with state and federal law. Proper documentation of medications prescribed, and refills authorized, will be reflected in the patient’s chart.
Continuing Education
- The APP will stay current with medical trends and provide evidence-based practice medicine by completing the required continuing education as mandated by certifying organizations.
The autonomous nature of the APP requires accountability for healthcare outcomes. Insuring the highest quality of care requires national certification, periodic peer review, clinical outcome evaluations, adherence to the code for ethical practice, evidence.
Advanced Practice Provider (APP) Functions
- The Advanced Practice Nurse will function within the scope of practice as defined by the state nurses practice act, delineation of privileges set forth by the practice setting and the American Nurses’ Association Code of Ethics. The advanced practice nurse utilizes the scientific process and national standards of care as a framework for managing patient care.
- The Physician Assistant will function within the scope of practice as defined by the supervising physician.
- As licensed independent providers, APPs practice autonomously and/or in consultation with a collaborating/supervising physician and other health care professionals to assess, diagnose, treat, and manage patients’ health problems/needs.
- The APP will perform a patient history and physical examination to determine a working differential diagnosis and develop an individualized plan of care.
- Services include, but are not limited to ordering, performing, supervising, and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non-pharmacologic therapies.
- The APP may provide therapeutic measures as appropriate and provide teaching, education and counseling to individuals, families, and groups.
- For uncommon or unstable conditions, the APP will formulate diagnoses in consultation with his/her collaborating/supervising physician and either refer to a specialist or participate in the dual management and treatment with his/her collaborating/supervising physician.
- In addition to diagnosing and managing acute and chronic illnesses, APPs will emphasize health promotion and disease prevention.
- APPs will serve as health care researchers, professional educators, interdisciplinary consultants, and patient advocates.
Prescribing Medications
- Prescriptions may be provided by the APP, where clinically indicated, and shall be in accordance with the current APP prescribing guidelines and in accordance with state and federal law. Proper documentation of medications prescribed, and refills authorized, will be reflected in the patient’s chart.
Continuing Education
- The APP will stay current with medical trends and provide evidence-based practice medicine by completing the required continuing education as mandated by certifying organizations.
The autonomous nature of the APP requires accountability for healthcare outcomes. Insuring the highest quality of care requires national certification, periodic peer review, clinical outcome evaluations, adherence to the code for ethical practice, evidence.
The Registered RN is a professional caregiver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.
- Follows established policies and procedures.
- Communicates openly with internal customers and supervisors.
- Provides excellent customer service interfacing well with all levels of staff, management.
- and physicians.
- Applies Cooper core values.
- Other duties as required.
Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift. Specific skills required for Molecular Pathology, Flow Cytometry and Point of Care job postings. For Customer Service posting, performs essential duties related to reference lab test processing and resulting.