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Under minimal supervision, provides the organization with expertise in conflict management and resolution. Coordinates patient and family problem resolution by practicing superior active listening to ascertain core issues of dissatisfaction, effectively communicating key areas requiring follow up to appropriate parties within the organization, monitoring status of resolution, providing consultations for effective resolution strategies and facilitating dialogue between patients and families and clinical personnel. Demonstrates exemplary independent judgment, critical thinking skills and knowledge of de-escalation techniques. Maintains professional demeanor at all times in highly volatile situations. Responsible for accurately documenting patient issues in a...
- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
- Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...
- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
- Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...
- Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
- Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically...
Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible. Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.
The Reception Ambassador provides information and assistance to patients, families and visitors and serves as support for the clinical staff within the reception and lobby areas at Cooper University Health Care. The ambassador may fill the gap for patients without family or friends available for visits and is often the first team member patients and visitors engage with when entering Cooper University Health Care. Primary responsibilities of the Reception Ambassador are to greet patients/family and visitors, provide excellent customer service, and to create a safe and friendly environment for all guests. Reception ambassadors provide information, assistance, and support to our patients, guests, team members and visitors within our lobby areas in the organization.
Supports, educates, and assists patients and their families, serving as a link to their doctors and supportive services. This position’s role is key in the implementation of multi-disciplinary care.
Supports, educates and assists patients and their families, serves as a patient advocate. 25%
Demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect. May participate in the direct care of patients during the Provider visit. 25%
Responsible for the coordination of care, assists in securing prescriptions and supplies for proper care. Participates in telephone triage 25%
Consistently follows evidence-based practice and nursing standards/procedures...
Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.
- Supports the activities of daily living to include bathing, dressing, grooming, oral care,...
The Chief AI Officer (CAIO) is responsible for leading Cooper University Health Care’s enterprise-wide
artificial intelligence strategy, governance, and innovation agenda. This executive role ensures that AI
capabilities are responsibly designed, deployed, and scaled to drive clinical innovation, operational
excellence, efficiency, and long -term strategic advancement. Wide artificial intelligence strategy,
governance, and innovation...
Assist and support the Orthopedic and Sports Medicine Physician practice in providing patient care. Provide education to patients related to their injuries and exercise to advance recovery. Assists with the department and presentation of community educational programs related to Sports Medicine provides patient care. Assist Orthopedic surgeon/physician with the application and/or removal of plaster/fiberglass casts, sutures, clips, pins or other orthopedic devices or equipment
