Job Listings

Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner. Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies. Acts as a positive role model and team player demonstrating hospital mission and values. Physical Demands: The physical demands described herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, sit, climb or balance, and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes or airborne particles, and vibration. The noise level in the work environment is usually loud. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.)

The Patient Relations Advisor serves as the primary source of acton for any patient or family issue or concern. The employee must be skilled in recognition of departments, proactive rounding on patients and families and possess the ability to collaborate with unit/ department leadership on service issues. The Patient Relations Advisor is responsible for all follow up with the patient or family. •Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues. •Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. •Leads efforts to collect, analyze and evaluate patient concerns. •Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns. •Responsible for meeting all regulatory regulations and standards. •Responds to potentially serious incidents and reduces possible litigation. •Provides leadership and consultation to committees, departments that affect patient needs and rights. •Refers patients/families to appropriate services and resources. •Provides leadership role in the inclusion of the patient/family experience. •Is an integral part of the decision making process across the health system regarding patient experiences. •Leads patient and family meetings.

Provides case management services for 50 HIV positive individuals.      Provides emergent case management services for EIP patients as needed.        Complete case management assessments and develop client service care plans.        Monitor and evaluate service care plans quarterly.        Assess all EIP clients requesting or referred for CM services and identify immediate/urgent       needs and take appropriate action.        Will meet objectives for the provision of referrals and linkages to support services.        HIV Counseling and Testing as needed.        CM services provided in accordance with AACO and the NJDHSS standards for HIV       medical case management services.   Bi-Lingual English/Spanish a plus!

The Clinical Nurse Manager will provide the knowledge, skill, and expertise necessary to successfully support the daily operations of the clinical unit while supporting unit alignment with organizational mission, vision, and goals. - Support and maintain successful unit-based throughput efforts through the facilitation of appropriate and timely bed assignments resulting in fair, safe, and balanced clinical workloads for all clinical team members. - Ensure that all available resources are utilized in an efficient, effective, fiscally responsible manner that supports the delivery of safe, high-quality care to all patients. - Identify, implement, and support the deployment of evidence-based interventions designed to maximize successful input, throughput and output-related processes. - Support staff engagement by serving the unit in a consistent, supportive, compassionate, and nurturing manner. - Facilitate the successful and appropriate allocation of clinical resources through preemptive planning while also demonstrating the ability to execute safe and clinically appropriate strategies to address urgent and emergent clinical needs. - Serve as a role model/mentor empowering all clinical staff to identify innovative solutions to address patient needs while ensuring all clinical staff receive the support needed to practice in alignment with the full scope of their clinical role. - Support and empower the clinical team in the implementation of successful evidence-based practice changes in effort to address opportunities for improvement that are identified through quality, process, and performance improvement efforts. - Ensures the delivery of quality patient care through the coordination of organizational priorities at the direction of the Clinical Director. Assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care. - Lead the collaboration of inter-professional care teams to achieve successful clinical outcomes for all patients. - Identify and support the elements of improved care quality including, improvements in nursing sensitive care quality indicators (NDNQI), effective care coordination, mitigation of gaps /omissions in care, prevention of potential errors from reaching the bedside.

The Community Health Assistant will provide both clinical and administrative support and coordination to all community outreach activities.      Attend outreach activities as directed and support community based programs with supplying educational and promotional materials.    Responsible for scheduling activities, ordering supplies, and submitting reimbursements for community health staff.   Maintain program data reporting.

  Minimum 3 years experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.   Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve both local and organization objectives.   Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics   Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations   Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel .   Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting.   Strong knowledge of principles and practices of business/medical administration, management and relationship management   Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, , scheduling and billing. - Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, , software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen curcumstances.   - Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives.   - Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.   - Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve local and organizational goals.   - Provides strong, effective, goal-oriented leadership to direct and indirect reports   - Establishes, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.   - Develops, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.   - Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility .   - Hardwires and validates leadership tools such as  leader rounding on patients, employees, and providers. And practices reward and recognize of key behaviors   - Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.    - Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.   - Participates in professional development activites and maintain professional affliations.   - Performs all related duties and/or special projects as assigned/required.            

Evaluation, assessment and treatment of patients in the outpatient setting. Oversight of physical therapist assistants, aides and front desk staff. Communication with patients, families and other members of the health care team.

Responsible for the oversight of Patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.   Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Managerment also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.   Collaborate with and support   with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.   Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s   request and offer assistance.    Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.   Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.  

Oncology and Research are specialized and require unique skill sets. Realigning our MD Anderson Research Department at Cooper with the MD Anderson Cancer Center at Houston’s recommendation, allows research growth in both the structure and the types of studies we are able to offer our clients to advance care.  The role of the Research Nurse Navigator provides advanced clinical management of research protocols.   Research: 1.1 Works with research team to identify clinical trials that would be beneficial to the patient population. 1.2 Works with other nurse navigators to facilitate and assess possible patients for clinical trials, referring possible eligible patients to Research Department. Reviews physician schedules and patient charts to pre-screen inclusion criteria 1.3 Promotes research-based therapies/education to patients. 1.4 Works with clinical research coordinators to develop operational flow plans for each active research protocol New Patient Support & Education:   2.1 Educates, supports, and assists patients and their families, serving as a link to their doctors and supportive services before, during, and after their participation in a research study. This role is key in the implementation of multidisciplinary care throughout participation in a research protocol. 2.2 Facilitates and implements multidisciplinary cancer care for new research patients within the Cooper Cancer Institute. Functions across all disease sites and, therefore, is a vital resource for information and education related to all cancer research protocols. 2.3 Serves as liaison between new patients, physicians, and diagnostic services in order to expedite the start of participation in a research protocol.  Explains role of nurse navigator to patient and family, triages/forwards questions to the appropriate disciplines 2.4 Understands the demands and experiences of cancer, the disease process/treatment and anticipates patient and family needs.  Identifies areas in which the patient/family lack knowledge, then provides supportive information/teaching, incorporating the patient’s cultural/spiritual beliefs. 2.5 Facilitates patient participation and control in clinical decision-making while providing emotional and informational support to the patient and family. 2.6 Completes all related documentation in a timely manner; provides communication throughout the oncology research team on an on-going basis. 2.7 Utilizes available data bases and other files in a manner that is understandable and accessible to other members of the team. Program Development:   3.1 Implements Research Physician outreach by assisting to identify areas of outreach need, overseeing physician outreach plans, and analyzing programmatic patient referrals and growth.   3.2 Works with Events Coordinator and program physicians in the planning and implementation of Research Community Education Programs. Multidisciplinary Tumor Board :   4.1 Attends and participates in Disease-Specific Tumor Boards. 4.2 Follows up and oversees if research plan agreed upon at tumor board is relayed to patient and necessary action taken.  Also relays the agreed upon research follow up plan in writing to the multidisciplinary and clinical research teams. 4.3 Participates in multidisciplinary rounds and conferences. Helps to coordinate and assure all necessary data is available for multidisciplinary cancer team conference. Education: 5.1 Works with all CCI disciplines to develop, implement, participate and evaluate oncology research programs for patients, healthcare professionals and the community. Acts as liaison with outside research agencies 5.2 Develops educational resources for cancer patients and families interested in clinical research.   5.3 Provides education within the Cooper network and outside the institution as needed. 5.4 Provides educational programs and lectures for oncology fellows, surgical residents, medical students, and nurses. 5.5 Assists with onboarding and training of new research staff and other CCI faculty.    

Prepares food for regular and therapeutic diets according to the planned menu. Reads food order or receives verbal instructions on food required by patron and prepares and cooks food according to instructions. Follows basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving soups, meats, vegetables, desserts and other foodstuffs for consumption in eating establishments. Prepares food under direct supervision or instruction by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use. Tastes products, read menus, estimates food requirements, checks production, and keeps records in order to accurately plan production requirements and requisition supplies and equipment. Cleans and sanitizes workstation and equipment and must follow all regulatory rules and procedures. Complies with all HACCP policies and procedures. Ensures that the proper quantity of food is prepared by utilizing the correct portion control utensils. Maintain proper food temperatures during food preparation and record those temperature according to the established policy. Review next day production needs Performs other duties as assigned