Job Listings

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

  The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   Additional Responsibilities: - Follows established policies and procedures. - Communicates openly with internal customers and supervisors. - Provides excellent customer service interfacing well with all levels of staff, management and physicians. - Applies Cooper core values. - Assumes responsibility and accountability for a group of patients for a designated timeframe. - Evaluates patients, implements and documents nursing care. - Assists physicians during examinations and procedures. - Performs various patient tests and administers medications utilizing the nursing process. - Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.

The Registered RN is a professional care-giver who, as a member of a multidisciplinary health care team, assumes responsibility and accountability for a group of patients for a designated time frame and who supervises and provides care to these patients utilizing the nursing process including the therapeutic use of self.   Additional Responsibilities: - Follows established policies and procedures. - Communicates openly with internal customers and supervisors. - Provides excellent customer service interfacing well with all levels of staff, management and physicians. - Applies Cooper core values. - Assumes responsibility and accountability for a group of patients for a designated timeframe. - Evaluates patients, implements and documents nursing care. - Assists physicians during examinations and procedures. - Performs various patient tests and administers medications utilizing the nursing process. - Promotes patients' independence by establishing patient care goals and teaching patients and families to understand conditions, medications, and self-care skills.

Cooper University Health Care seeks an enthusiastic, creative, and passionate professional to serve as a Learning & Quality Specialist in Enterprise Access.   The Learning & Quality Specialist will work in collaboration with the Patient Access Center, Access Business Services, Access Center Management and Cooper Business Leaders to support training and job performance. In addition, this professional will also coordinate the development, maintenance, and evaluation of quality monitoring procedures and processes. This individual supports the delivery of exceptional experience to patients, customers, and physicians that contact the Patient Access Center and Access Business Services. The Learning & Quality Specialist incorporates Cooper’s mission and values within the Access Center and evaluates individual and team performance to ensure procedures and expectations are followed.   The Learning & Quality Specialist will be responsible for the design, development, implementation and evaluation  of varied learner materials for frontline new hire, refresher, informational, or career development purposes. He or she will be responsible for call quality initiatives and facilitate calibration sessions in support of supervisors. Participates in call quality and accuracy initiatives with analyzation of Epic Reporting, Call Monitoring, and Cooper Connect Reporting.   Acts as covering supervisor as needed (as subject matter expert and floor support).

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management   Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.   Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network

Set-up starter station with trays, flatware, napkins, condiments, etc. Clean area according to cleaning checklist. Work starter/assembler/ checker station for patient AYR room service. Assist co-workers as necessary. Put non entree' items on patient tray per ticket order. Highlight those items put on tray ticket. Set-up expediter area with par-stock items. Check delivery carts for cleanliness and supplies. Work starter/assembler/ checker areas for patient AYR room service. Check tray for completeness & accuracy. Highlight those items put on tray on

Assumes responsibility for record keeping, and intra-departmental and Inter-departmental communications.

Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.   Serves as interpreter for Spanish speaking patients when needed.   Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.   Leads efforts to collect, analyze and evaluate patient concerns.   Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.   Responsible for meeting all regulatory regulations and standards.   Responds to potentially serious incidents and reduces possible litigation.   Provides leadership and consultation to committees, departments that affect patient needs and rights.   Refers patients/families to appropriate services and resources.   Provides leadership role in the inclusion of the patient/family experience.   Is an integral part of the decision making process across the health system regarding patient experiences.   Leads patient and family meetings.   Serves as subject matter expert in Service Recovery.   Information Resource

Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.   Serves as interpreter for Spanish speaking patients when needed.   Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.   Leads efforts to collect, analyze and evaluate patient concerns.   Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.   Responsible for meeting all regulatory regulations and standards.   Responds to potentially serious incidents and reduces possible litigation.   Provides leadership and consultation to committees, departments that affect patient needs and rights.   Refers patients/families to appropriate services and resources.   Provides leadership role in the inclusion of the patient/family experience.   Is an integral part of the decision making process across the health system regarding patient experiences.   Leads patient and family meetings.   Serves as subject matter expert in Service Recovery.   Information Resource