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Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service.
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service.
Customer Service: Delivers meals to patients following proper scripting, using two patient identifiers; assists patients with opening cartons, etc. Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Take phone calls and fax orders for all food requests. Provides assistance with tray assembly as needed and/or acts as a Call Center Operator as
the job requires
This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
This position can work tray line, host/hostess, cafeteria, deli, cashier, salad bar, pizza, etc. Can act as runner and be responsible for restocking and cleanliness.
Responsible for ensuring all stations are ready for operations, including accuracy, speed and having a sense of urgency. This includes setting up next shift for success. Daily cleaning of respective areas and a clean as you go policy to be enforced. Hosts/hostesses are responsible for requesting two patient identifiers (date of birth and full name of patient) and assisting patient with opening items if required. Hosts/hostesses must ensure condiment boxes are restocked, patient delivery carts are sanitized, etc.
COMPLETE ANY OTHER DUTIES/CLEANING AS ASSIGNED
Daily cleaning to include: starter stations, , air- curtain refrigerators, host/hostess carts, ice cream freezers, beverage center and any other areas as deemed necessary in patient services. In the retail areas all set-up and breakdown of stations must be cleaned and sanitized between shifts and fully restocked. Everything must be dated and labeled and temps recorded daily – twice per day.
All staff members may be asked to perform other tasks and/or temporarily re-assigned to other work areas, as business needs require. Break times are subject to change contingent upon business needs.
Assists the Principal Investigator and other members of the research team with preparation of IRB protocols, consent forms, continuing reviews, amendments, and maintenance of study budget.
Access enrolled patients’ Epic chart to add flags and encounters to assure their compensation and the maintenance of the study budget.
Work as a team player with all involved in the studies.
Under general supervision is responsible for providing optimal nutritional care to patients, which compiles with the Joint Commission and title 22 regulations and the standards of care in the dietetic profession.
Responsible for the medical nutrition therapy of patient/residents; nutritional assessment, nutrition care plans, patient visitation, inpatient/outpatient diet counseling, consults regarding advance nutrition support, as well as assist in other areas related to the Food and Nutrition Services Department
Under general supervision is responsible for providing optimal nutritional care to patients, which compiles with the Joint Commission and title 22 regulations and the standards of care in the dietetic profession.
Responsible for the medical nutrition therapy of patient/residents; nutritional assessment, nutrition care plans, patient visitation, inpatient/outpatient diet counseling, consults regarding advance nutrition support, as well as assist in other areas related to the Food and Nutrition Services Department
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
The Senior Collaboration Architect is responsible for design, architecture, and maintenance of Cooper’s Collaboration Infrastructure and services; ensuring all systems are working optimally and supporting the development of new technologies and capabilities to support business strategy. Evaluates and documents data flows across all platforms for new and existing systems and applications; including all third party vendor systems. Provides expert technical direction and guidance to the infrastructure team when implementing new systems. Uses critical thinking in trouble-shooting, researching and solving technically challenging problems involving integrated systems.
