Job Listings

Greets, guides and manages patients and visitors throughout the campus.   Act as the primary contact for patients, visitors and staff.   Works closely with our courier services, security, staff and leadership within the building/campus.   Level one support and point person in partnership with our leadership, facilities and support services team for property issues.   Assist with customer service requests.   Maintains lobby area including and escalates issues accordingly.   Strong team player with solid organizational skills.   Exceptional service skills with excellent written and verbal communication skills.   Performs other related assigned duties as needed.

Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.   Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.      Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.   Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.   Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.   Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.   Responsible for the integrity of pre-registration to include accurate health care coverage(s).  Escalate operational, provider, or patient complaints along with other critical matters to leadership.   Knowledge of medical insurance and billing processes. Must work well in stressful situations and display a high degree of efficiency at all times. Strong emphasis on customer service.  

Administrative support to all physicians and APPs within their assigned divisions (maintain calendar, schedule changes, conference travel, on call responsibilities, submit reimbursements, assist with presentations/projects as needed, maintain provider files, work bump lists under 30 days, legal requests, licensure, etc)   Serve as the point of contact with key partners e.g. PAC, Ambulatory Call Center, Ambulatory leaders/staff, institute staff/leaders, patient relations, Hero Care/Operation Allies, , etc, (Including appointment scheduling and registration in EPIC, as needed)   Ensure staff messages and hospital follow up WQs are worked and cleared daily.   Scrub provider clinical schedules to ensure the right patient is scheduled with the right provider.   Liaison for scheduling VIP patients, including registration and appointment scheduling in EPIC   Escalate operational, provider, patient complaint and other critical matters to leadership

Perform various laundry, patient transport, and environmental duties throughout the hospital. Performs specific cleaning duties to maintain a clean and aseptic environment. Transports patients throughout the facility in a professional, courteous and timely manner. Performs laundering and related assignments necessary to the collection, processing and distribution of linen throughout the system. Keeps waiting rooms, lounges, and staff areas tidy. High School diploma or equivalent required.

Independent in the preparation of IRB protocols, consent forms, and development of study budget.       Completes and maintains all study documents as required.    Actively works to identify and recruit study participants.       Ensures proper research billing in EPIC.         Work as a team player with all involved in the studies.     

Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.   Working with current RN Navigator disease team to provide non-clinical support regarding    scheduling, pre cert process, follow up calls and record retrieval for timely appointments   Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.   Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs   Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling   Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care   Assist in connecting patients to services for support (ie: social work, financial counseling)   Tracking of all patient contacts, follow ups, barriers to care and outcomes   Ensures the delivery of patient care through the coordination of customer services   Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.   Responsible for all core competencies and Cooper standards of care

Performs essential duties related to one or more of the clinical subspecialties of Chemistry, Hematology, Blood Bank and Microbiology/Immunology based on shift.  For Customer Service posting, performs essential duties related to reference lab test processing and resulting. 

This position has a strong emphasis on customer service to our patients.   Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.    Serve as the front line contact person for all incoming patients.    Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.   Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.   Serves as patient’s non-clinical navigator during discharge coordination.

This position has a strong emphasis on customer service to our patients.   Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.    Serve as the front line contact person for all incoming patients.    Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.   Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.   Serves as patient’s non-clinical navigator during discharge coordination.

     A nonexempt position responsible for performing a variety of duties in various ambulatory      settings, including primary, multi-specialty, specialty practices.       May be involved in both the clinical and administrative areas including assisting providers      with patient care, and handling clerical, environmental, and organizational tasks.       Provides information to patients so they may fully utilize and benefit from the  clinical      services.       Maintains working knowledge of regulatory standards and is accountable to sustain these      standards in daily operations.       Clinical direction, oversight and competency review is provided by medical providers and      ambulatory professional development team in coordination with office management.