Job Listings

Provides psychosocial assessments, crisis intervention, resources referrals, to facilitate discharge plans, and/or adjustment to illness, and complex discharge planning for patients and their families. Formulates the discharge plan with patient, families and the care team based upon a needs assessment. Coordinates appropriate referrals to home care agencies, skilled nursing and rehabilitation centers, and community based programs. Coordinates care authorization process with insurers Coordinates specific details of patient’s hospitalization with Utilization Management department to ensure appropriate admission status.

Provides psychosocial assessments, crisis intervention, resources referrals, to facilitate discharge plans, and/or adjustment to illness, and complex discharge planning for patients and their families. Formulates the discharge plan with patient, families and the care team based upon a needs assessment. Coordinates appropriate referrals to home care agencies, skilled nursing and rehabilitation centers, and community based programs. Coordinates care authorization process with insurers Coordinates specific details of patient’s hospitalization with Utilization Management department to ensure appropriate admission status.

GENERAL 1.Provide complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. 2.Gather requirements, provide fit gap analysis and create effective technical solutions for the business needs. 3.Design, validate and confirm new or changed functionality with the supported application environment that meets customer specifications. 4.Demonstrate ability to implement and manage small to medium level projects. 5.Demonstrate ability to troubleshoot, research and solve technically challenging problems involving integrated systems. 6.Assist with the administrative, technical, and customer-facing duties surrounding the successful project implementation of system updates and changes. 7.Consistently meets project deadlines and goes the extra mile to ensure dates are met. DOCUMENTATION 8.Responsible for keeping all documentation up-to-date TESTING 9.Work closely with business users and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts. 10.Create and maintain test scripts in support of new installations, projects, and/or system updates. 11.Accountable as the application subject matter expert (SME) when assigned to project Teams. 12.Serve as a liaison between end users, subject matter experts and technical support. SUPPORT 13.Provides on-call support 24/7 14.Monitors queues, event logs and brokers and performs maintenance as required 15.Monitors interfaces with external systems 16.Creates ad hoc reports per user specifications Scope, Purpose, and Frequency of Contacts: Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.

 Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests. Responsible for the integrity of pre-registration to include accurate health care coverage(s). Escalate operational, provider, or patient complaints along with other critical matters to leadership. Knowledge of medical insurance and billing processes. Must work well in stressful situations and display a high degree of efficiency at all times. Strong emphasis on customer service.

 Assists with Business Office Support duties and will be trained to EPIC applications and front desk registration & copay collection.

Carries out procedures for department functions, including, but not limited to: Assists anesthesia department with daily preparation for cases, room turnover, restocking of supplies, cleaning of equipment and other duties as noted in job description. Assist sterile processing technician with duties as assigned. Assist supply coordinator with duties as assigned. Follows established policies & procedures. Communicates openly with internal customers and supervisors. Provides excellent customer service interfacing well with all levels of staff, management, and physicians. Applies Cooper core values. Other duties as required.

Administrative functions include: Scheduling meetings, coordinates programs, data management, payroll duties, composing, typing, organizing, maintaining and distributing documents and incoming/outgoing correspondence for Directors, handling confidential personnel and financial documents, assists Directors with daily operational functions. Acts as Human Resource liaison, maintains time and attendance, assists and coordinates calendar for Director, maintains expense accounts, coordinate IT requests for service, responsible for office supplies across the Department, monitor accounts payable, compiles data for reports and other duties as necessary.

Under the direction of a Registered Nurse (RN), assists with patients’ activities of daily living and plan of care. Communicates with and supports healthcare team, patients and/or patient’s family or significant other(s). Maintains and demonstrates high standards of professional ethics.

Responsible for supporting the ED clinical team in provision of patient care. This includes environmental readiness, assistance with procedures/care, carrying out specific duties, and effective communication. Support departmental initiatives including but not limited to patient throughput and customer service initiatives.