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Assists with Business Office Support duties and will be trained to EPIC applications and front desk registration & copay collection.
- Assists the RNs and physicians with the procedures of the GI Lab.
- Maintains equipment, including the cleaning of scopes, orders equipment, ensures performance improvemnet.
- Assists with patient care as needed and directed by nursing and medical staff.
- The Team Leader promotes a positive working environment by facilitating teamwork, setting priorities, and coordinating projects for non-licensed personnel.
- Assists with Business Office Support duties and will be trained to EPIC applications and front desk registration & copay collection.
Lead or Co-lead Lean Six Sigma and other process improvement methodology from project request to transition back to sponsors and process owners, delivering quality, service, and safety improvements and cost savings for the departments involved and for the health system.
Work to complete assigned projects within agreed upon timeframes, identifying and escalating any risks, mitigation plans and constraints.
Work closely with champions, sponsors, stakeholders, informatics and IT staff to create tactics, approach and timelines for projects, focusing on clinical/business process improvements.
Assist in the training of tools throughout the organization to build a continuous improvement culture.
Participates with black belts and program/project managers on larger and system-wide projects in support of Cooper’s strategic initiatives.
· Support a culture of continuous process improvement within the Cooper Health System. Manage or support process improvement initiatives that deliver measurable results in partnership with project sponsors, process owners and other Operational Excellence team members.
· Engage with internal stakeholders to evaluate and implement tools to standardize workflows, transform processes and progress from volume to value.
Provides psychosocial assessments, crisis intervention, resources referrals, to facilitate discharge plans, and/or adjustment to illness, and complex discharge planning for patients and their families.
Formulates the discharge plan with patient, families and the care team based upon a needs assessment. Coordinates appropriate referrals to home care agencies, skilled nursing and rehabilitation centers, and community based programs.
Coordinates care authorization process with insurers. Coordinates specific details of patient’s hospitalization with Utilization Management department to ensure appropriate admission status.
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper’s values
to both customer and co-workers.
Serves as patient’s non-clinical navigator during discharge coordination.
- Under general supervision is responsible for providing optimal nutritional care to patients, which compiles with the Joint Commission and title 22 regulations and the standards of care in the dietetic profession.
- Responsible for the medical nutrition therapy of patient/residents; nutritional assessment, nutrition care plans, patient visitation, inpatient/outpatient diet counseling, consults regarding advance nutrition support, as well as assist in other areas related to the Food and Nutrition Services Department
- Responsible for screening patients to identify level of risk (per dept. policy).
- Implementing and evaluating the nutritional care of low to moderate risk patients according to the current policies and procedures of the Food &Nutrition Services Department and the Cooper Health System Diet Manual.
- Menu-collection and other duties as assigned.
- Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
- Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
- Responsible for the integrity of pre-registration to include accurate health care coverage(s).
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Knowledge of medical insurance and billing processes.
- Must work well in stressful situations and display a high degree of efficiency at all times.
- Strong emphasis on customer service.
- Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technician therapists to perform their duties in an effective manner.
- Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by Hospital, Department and Regulatory Agencies.
- Acts as a positive role model and team player demonstrating hospital mission and values.
